Seeking a challenging role that leverages my technical expertise and passion for customer satisfaction to drive business growth and innovation.
YMOpen to opportunities
Yvena Moore
@yvenamoore
Technical Support Account Manager with a passion for customer retention and technical solutions.
United StatesWhat I'm looking for
As a seasoned Technical Support Account Manager, I have consistently demonstrated my ability to drive customer retention and satisfaction through tailored technical solutions and enhanced user experiences. With a strong background in IT management and experience in various industries, I possess a unique blend of technical and interpersonal skills that enable me to effectively communicate with customers, resolve complex technical issues, and lead high-performing teams.
Throughout my career, I have successfully managed customer-facing teams, resolved complex technical issues, and utilized advanced tools to enhance support operations and workflow efficiency. My expertise in technical support, customer communication, and problem-solving has earned me a reputation as a trusted and results-driven professional.
I am passionate about staying at the forefront of technological advancements and leveraging my skills to drive business growth and customer satisfaction. With a strong foundation in technical support and a keen interest in emerging technologies, I am confident in my ability to make a meaningful impact in any organization.
Experience
Work history, roles, and key accomplishments
UB
Current
Technical Support Account Manager
Uberall
Apr 2024 - Present (1 year 3 months)
Boosted customer retention by 30% through tailored technical solutions and enhanced user experiences. Led a support team of 10, achieving a 20% improvement in team performance while resolving over 200 complex technical issues.
CA
Senior Technical Support Specialist
Calendly
Feb 2023 - Apr 2024 (1 year 2 months)
Managed a 45% increase in customer retention by implementing technical solutions. Led the resolution of over 5,000 technical inquiries, achieving a 98% customer satisfaction rate.
LI
Senior Commercial Auto Claims Adjuster-ERT
Liberty Mutual Insurance
Mar 2023 - Apr 2024 (1 year 1 month)
Ensured clear communication with stakeholders in high-pressure situations, acting as a primary responder in the Emergency Response Team. Conducted thorough investigations of claims, leading to accurate and prompt settlements.
SI
Property Claims Adjuster-Catastrophe
State Farm Insurance
Jan 2020 - Dec 2022 (2 years 11 months)
Managed over 1200 catastrophe-related property claims annually, ensuring timely and empathetic resolutions. Collaborated with engineers and contractors to evaluate damages and negotiate settlements.
HA
Collections Team Lead
Hyundai Capital America
May 2017 - Oct 2019 (2 years 5 months)
Spearheaded a team of 18 collections specialists, achieving a 97% recovery rate. Developed innovative strategies that significantly improved collection efficiency and reduced delinquency rates.
FI
Technical Support Specialist 3
Fiserv
Jan 2016 - May 2017 (1 year 4 months)
Handled escalated technical complaints, ensuring prompt resolution and a 95% retention rate. Collaborated with product teams to reduce recurring software issues.
Education
Degrees, certifications, and relevant coursework
Yvena hasn't added their education
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Tech stack
Software and tools used professionally
Optimize
VWO
Xero
Fathom
Stream
Google AdSense
Facebook Ads
Quantcast
Taboola
Outbrain
Twitter Ads
Google Tag Manager
Segment
Rudderstack
Postman
OpenAPI
Amazon API Gateway
Retrofit
SwaggerHub
Sidekiq
Amazon Redshift
Snowflake
Stitch
Fivetran
Splunk
Apache Spark
Presto
AWS Glue
Apache Flink
Apache Hive
Druid
Stripe Billing
Chargebee
ProfitWell
Blockchain
Ethereum
Selenium
Karma
WebdriverIO
BrowserStack
Bugcrowd
HackerOne
Redash
Tableau
Looker
Metabase
Data Studio
DOMO
Periscope
D3.js
Chart.js
Highcharts
AWS IAM
Contentful
Sanity
Amazon EC2
Microsoft Azure
Google Cloud Platform
DigitalOcean
Google Compute Engine
Amazon CloudWatch
Amazon S3
Google Cloud Storage
Elementor
WP Rocket
GitHub
GitLab
Bitbucket
ESLint
Prettier
Disqus
RxJS
Kubernetes
Docker Compose
Helm
Argo
Docker Swarm
Amazon EC2 Container Service
AWS Fargate
Amazon EKS
Cloudflare
Amazon CloudFront
Fastly
MaxCDN
Akamai
AWS CodePipeline
Jenkins
CircleCI
Travis CI
GitHub Actions
GitLab CI
Salesforce
Pipedrive
Salesforce Sales Cloud
Electron
React Native
Flutter
Ionic
Xamarin
Sass
Less
PostCSS
Woopra
Crisp
Olark
Drift
Jupyter
NumPy
Pandas
PySpark
OneTrust
PostGIS
Slick
dbt
MySQL
PostgreSQL
MongoDB
Microsoft SQL Server
SQLite
MariaDB
Memcached
Cassandra
Oracle
Hadoop
InfluxDB
HBase
Branch Metrics
CocoaPods
AWS CodeDeploy
Amazon Route 53
DNSimple
Google Docs
Microsoft SharePoint
DocuSign
HelloSign
Namecheap
Shopify
WooCommerce
Mutiny
SumoMe
Mailchimp
SendinBlue
Iterable
Zoho Mail
Campaign Monitor
mailerlite
Fastmail
ConvertKit
Gmail
Embedly
Intercom
Customer.io
Braze
Drip
Freshchat
Workday
Sentry
Bugsnag
Honeybadger
Rollbar
Concur
LaunchDarkly
InVision
Google Drive
Dropbox
Font Awesome
Google Fonts
Adobe Fonts
Discourse
Node.js
Django
Laravel
Spring Boot
Android SDK
.NET Core
Spring
Ruby on Rails
Next.js
Symfony
NestJS
.NET
Phoenix Framework
Meteor
Play
Yii
Yarn
RequireJS
Bower
Tailwind CSS
Bootstrap
Nuxt.js
Material-UI
Foundation
Animate.css
UIkIt
Heap
three.js
Unity
Unreal Engine
Google Analytics
Mixpanel
Databricks
Facebook Pixel
Piwik
Google Search Console
Neo4j
Figma
Adobe Photoshop
Adobe XD
Zeplin
Sketch
Adobe InDesign
OpenGL
Slack
Microsoft Teams
Telegram
HipChat
Puppeteer
Crazy Egg
Zendesk
Help Scout
Jira Service Desk
Groove
Lever
BambooHR
Recruitee
Workable
Medium
Kinsta
Pantheon
Okta
OpenCV
FFMPEG
imgix
Redis
Terraform
AWS CloudFormation
AWS Cloud Development Kit
Pulumi
Visual Studio
IntelliJ IDEA
Android Studio
PhpStorm
Xcode
Azure DevOps
Jira
Linear
Bazel
CMake
Gradle
Apache Maven
Sonatype Nexus
JFrog Artifactory
RxJava
Babel
styled-components
Storybook
Emotion
Angular 2
Backbone.js
Ember.js
Jest
Jasmine
Cypress
Mocha
Chai
Enzyme
React
Vue.js
jQuery
AngularJS
jQuery UI
Svelte
WebGL
Preact
Prototype
React Query
Flux
YUI Library
Isotope
Zepto
Modernizr
Moment.js
Lodash
Prism
videojs
clipboard.js
Underscore
Webpack
gulp
Grunt
Parcel
Unbounce
JavaScript
Python
HTML5
Java
ES6
CSS 3
PHP
C#
Ruby
Kotlin
Markdown
ASP.NET
Swift
JSON
Perl
Go
C++
PowerShell
C
Clojure
Scala
Objective-C
Dart
Rust
Lua
CoffeeScript
R Language
Elixir
MATLAB
Apache JMeter
Loader.io
AWS Elastic Load Balancing ...
HAProxy
Logstash
ELK
Graylog
AWS CloudTrail
Papertrail
Loki
Retool
TensorFlow
PyTorch
MLflow
scikit-learn
Keras
Kubeflow
Amazon ElastiCache
Google Maps
Leaflet
Mapbox
HubSpot
ActiveCampaign
Eloqua
Engagio
Kafka
RabbitMQ
Amazon SQS
Celery
Flask
ExpressJS
Django REST framework
FastAPI
Istio
Amplitude
fastlane
Greenhouse
Framer
Amazon SNS
OneSignal
Appium
SwiftUI
MongoDB Atlas
PagerDuty
Grafana
Kibana
Prometheus
StatsD
Graphite
Nagios
Wireshark
Coda
Amazon DynamoDB
Google Cloud Bigtable
Cloud Firestore
SQLAlchemy
Hibernate
OpenStack
Consul
Zookeeper
Ubuntu
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iOS
macOS
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Gusto
New Relic
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Hasura
Amazon RDS for PostgreSQL
Google Workspace
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Confluence
Trello
Asana
Notion
ClickUp
Basecamp
ProductBoard
Wrike
GraphQL
Prisma
Stack Overflow
Google Cloud Dataflow
Amazon Kinesis
Amazon Kinesis Firehose
Firebase
Socket.IO
Pusher
Google Cloud Pub/Sub
gRPC
Elasticsearch
Algolia
OpenSearch
Solr
OpenSSL
Mimecast
Google reCaptcha
Sqreen
Detectify
SumoLogic
WordPress
Drupal
Ghost
Ahrefs
Moz
Google Webmasters
SEMrush
Protobuf
Ansible
Chef
Puppet
Salt
AWS Lambda
Serverless
Google Cloud Functions
AWS Batch
Shell
Buffer
Smartsheet
Google Sheets
Microsoft Excel
Amazon RDS
Amazon Aurora
Google Cloud SQL
Redux
vuex
redux-saga
Hugo
Webflow
Vercel
GitHub Pages
Netlify
StatusPage.io
Apache Storm
monday.com
TypeScript
Handlebars.js
Flow
RSpec
Capybara
pytest
JUnit
PHPUnit
Cucumber
TestNG
Mockito
Visual Studio Code
Sublime Text
Vim
Atom
Pendo
SendGrid
Mailgun
Amazon SES
Mandrill
Weglot
Chakra UI
FullStory
Inspectlet
Auth0
Amazon Cognito
Git
Vidyard
Wistia
Vagrant
Docker
Amazon VPC
VirtualBox
Miro
Twilio
Skype
Discord
Zoom
Google Meet
WebRTC
Livestorm
Webex
Varnish
Typeform
Gravity Forms
NGINX
Apache Tomcat
Apache HTTP Server
Microsoft IIS
OpenResty
LiteSpeed
Cowboy
Zapier
Wix
Squarespace
Pingdom
Balsamiq
Airflow
Apache Beam
AutopilotHQ
Chili Piper
Sift Science
Divi
Perfect Audience
FlyWheel
Breezy
Smartlook
Demandbase
Lucky Orange
Google BigQuery
MobX
QuickBooks
Vault
TimescaleDB
Amazon Elastic Container Service
Optimizely
KISSmetrics
Marketo
Gatsby
Adroll
Shortcut
Prismic.io
AWS Elastic Beanstalk
Clearbit
Luigi
Adobe Illustrator
Genesys
Outreach.io
Gong.io
ZoomInfo
LinkedIn Sales Navigator
Amazon Web Services (AWS)
Braintree
Craft CMS
NetSuite
Adobe Premiere Pro
Adobe After Effects
Amazon EMR
1Password
Pardot
Tealium
Firebase Crashlytics
Linode
Canva
Amazon Athena
Microsoft Power BI
Packer
Nomad
SQL
Blender
npm
Buildkite
Android Jetpack
SAP
SalesLoft
Citrix
Hotjar
Passenger
DatoCMS
Select2
Google Kubernetes Engine
Apache Mesos
TrackJS
Amazon SageMaker
Loggly
Solidity
Matomo
Prefect
Expensify
Cinema 4D
Bitrise
Google Ads
TeamCity
Azure Blob Storage
LinkedIn Recruiter
JAMF
ServiceNow
Haskell
Plaid
XGBoost
Sage Intacct
FreshDesk
Pivotal Tracker
SmartRecruiters
Anaplan
fancybox
Vimeo
Airtable
Ashby
SciPy
Hugging Face
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Ethers.js
Snowplow
Gainsight
Zuora
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TestRail
Clari
Dyn
Groovy
Terminus
6sense
Rippling
Lottie
Microsoft Intune
Mode Analytics
Principle
Workday Adaptive Planning
ADP
Bizible
Calendly
Loom
Mailjet
PathFactory
Clickhouse
Composer
Burp Suite
Microsoft Dynamics 365
Leadfeeder
ShareThis
Jetboost
Yoast
SparkPost
jsDelivr
Cloudinary
RxSwift
Appcues
AppsFlyer
Mouseflow
OptinMonster
Qualified
Dmarcian
Jetpack
AddThis
Envoy
Erlang
Klaviyo
Plausible
Stimulus
LinkedIn Ads
WP Engine
PostHog
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Job categories
Technical Support SpecialistProduct ManagerTechnical Support EngineerTechnical Support SpecialistTechnical Support RepresentativeProduct SpecialistProduct Support EngineerCustomer Support ManagerCustomer Support EngineerCustomer Support SpecialistCustomer Support RepresentativeSupport EngineerIT ManagerJunior Account ManagerCustomer Service ManagerCustomer Onboarding ManagerCustomer Experience ManagerClient Relationship ManagerBusiness AnalystTechnical Business AnalystTechnical Account Manager
Skills
HTML CSSMicrosoft Office SuiteGoogle SuiteZendeskJiraHubSpotZapierMicrosoft AzureTableauZuoraChargeBeeGenesysOracleDebuggingIntegrationAmazon Web Services (AWS)SQLPower BIPostmanSwaggerRESTful APIsPythonMongoDBAgile MethodologiesContinuous Integration DeploymentDeveloper ToolsGoogle Cloud Platform (GCP)Version ControlBlockchainCalendlyGmailGoogle Cloud PlatformSalesforce
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