Seeking a challenging role that leverages my technical expertise and passion for customer satisfaction to drive business growth and innovation.
YMOpen to opportunities
Yvena Moore
@yvenamoore
Technical Support Account Manager with a passion for customer retention and technical solutions.
United StatesWhat I'm looking for
As a seasoned Technical Support Account Manager, I have consistently demonstrated my ability to drive customer retention and satisfaction through tailored technical solutions and enhanced user experiences. With a strong background in IT management and experience in various industries, I possess a unique blend of technical and interpersonal skills that enable me to effectively communicate with customers, resolve complex technical issues, and lead high-performing teams.
Throughout my career, I have successfully managed customer-facing teams, resolved complex technical issues, and utilized advanced tools to enhance support operations and workflow efficiency. My expertise in technical support, customer communication, and problem-solving has earned me a reputation as a trusted and results-driven professional.
I am passionate about staying at the forefront of technological advancements and leveraging my skills to drive business growth and customer satisfaction. With a strong foundation in technical support and a keen interest in emerging technologies, I am confident in my ability to make a meaningful impact in any organization.
Experience
Work history, roles, and key accomplishments
UB
Current
Technical Support Account Manager
Uberall
Apr 2024 - Present (1 year 1 month)
Boosted customer retention by 30% through tailored technical solutions and enhanced user experiences. Led a support team of 10, achieving a 20% improvement in team performance while resolving over 200 complex technical issues.
CA
Senior Technical Support Specialist
Calendly
Feb 2023 - Apr 2024 (1 year 2 months)
Managed a 45% increase in customer retention by implementing technical solutions. Led the resolution of over 5,000 technical inquiries, achieving a 98% customer satisfaction rate.
LI
Senior Commercial Auto Claims Adjuster-ERT
Liberty Mutual Insurance
Mar 2023 - Apr 2024 (1 year 1 month)
Ensured clear communication with stakeholders in high-pressure situations, acting as a primary responder in the Emergency Response Team. Conducted thorough investigations of claims, leading to accurate and prompt settlements.
SI
Property Claims Adjuster-Catastrophe
State Farm Insurance
Jan 2020 - Dec 2022 (2 years 11 months)
Managed over 1200 catastrophe-related property claims annually, ensuring timely and empathetic resolutions. Collaborated with engineers and contractors to evaluate damages and negotiate settlements.
HA
Collections Team Lead
Hyundai Capital America
May 2017 - Oct 2019 (2 years 5 months)
Spearheaded a team of 18 collections specialists, achieving a 97% recovery rate. Developed innovative strategies that significantly improved collection efficiency and reduced delinquency rates.
FI
Technical Support Specialist 3
Fiserv
Jan 2016 - May 2017 (1 year 4 months)
Handled escalated technical complaints, ensuring prompt resolution and a 95% retention rate. Collaborated with product teams to reduce recurring software issues.
Education
Degrees, certifications, and relevant coursework
Yvena hasn't added their education
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Availability
Open to opportunities
Location
United StatesAuthorized to work in
Job categories
Technical Support SpecialistProduct ManagerTechnical Support EngineerTechnical Support SpecialistTechnical Support RepresentativeProduct SpecialistProduct Support EngineerCustomer Support ManagerCustomer Support EngineerCustomer Support SpecialistCustomer Support RepresentativeSupport EngineerIT ManagerJunior Account ManagerCustomer Service ManagerCustomer Onboarding ManagerCustomer Experience ManagerClient Relationship ManagerBusiness AnalystTechnical Business AnalystTechnical Account Manager
Skills
HTML CSSMicrosoft Office SuiteGoogle SuiteZendeskJiraHubSpotZapierMicrosoft AzureTableauZuoraChargeBeeGenesysOracleDebuggingIntegrationAmazon Web Services (AWS)SQLPower BIPostmanSwaggerRESTful APIsPythonMongoDBAgile MethodologiesContinuous Integration DeploymentDeveloper ToolsGoogle Cloud Platform (GCP)Version ControlBlockchainCalendlyGmailGoogle Cloud PlatformSalesforce
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