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Yussuf Isiaka

@yussufisiaka

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Technical Support Engineer with expertise in software and integrations.

United States

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

I am a dedicated Technical Support Engineer with a strong background in troubleshooting and problem-solving. My experience spans various roles, including Product Operations Engineer and Integrations & Support Engineer, where I have honed my skills in software support and customer service. I thrive in dynamic environments, ensuring that software products function seamlessly and meet customer requirements.

At Dexterity, I have been instrumental in creating and maintaining documentation, analyzing data related to software installations, and contributing to process improvements. My previous role at Ketch allowed me to enhance product integration capabilities significantly, boosting them by 150% through robust third-party solutions. I am passionate about delivering exceptional customer experiences and continuously seek ways to improve product functionality and support processes.

Experience

Work history, roles, and key accomplishments

Current

Product Operations Engineer

Current

Dexterity

Jun 2023 - Present (2 years)

Responsible for installing, configuring, and troubleshooting software products and systems. Maintained documentation and collaborated with product development and customer support teams to enhance product delivery and support.

Troubleshooting Problem Solving Technical Support Customer Service Software Development Documentation Process Improvement Automation Data Analysis

Integrations & Support Engineer

Ketch

May 2022 - Feb 2023 (9 months)

Enhanced product integration capabilities through robust third-party integration solutions using RESTful APIs. Managed customer support cases and improved engineering productivity with comprehensive technical documentation.

RESTful APIs Customer Support Technical Documentation Software Testing AWS Go Data Analysis Process Improvement

Technical Support Engineer

Ericsson

Aug 2021 - May 2022 (9 months)

Provided frontline support for client issues via live chat, email, and phone. Deployed scripts for network technology upgrades and monitored server resource usage to troubleshoot connectivity issues.

Technical Support PowerShell Groovy Troubleshooting Client Communication Resource Management Customer Experience

Junior Full-Stack Developer

Revature

Jan 2021 - Aug 2021 (7 months)

Developed a dashboard with integrated functionalities and refactored Java code for improved scalability. Utilized MVC architecture and worked extensively with PostgreSQL for database management.

Java Spring Boot Hibernate PostgreSQL MVC REST APIs Unit Testing Refactoring Software Development

Assistant Network Administrator

PPD

Jan 2018 - Mar 2020 (2 years 2 months)

Provided support for network and communication systems, managing hardware/software configurations for over 1,000 employees. Resolved software issues and troubleshot vendor applications efficiently.

Network Administration Communication Technical Support Troubleshooting Software Configuration Customer Service