Experienced Online Tutor and Customer Service Professional with over 5 years of global teaching experience, specializing in English instruction. Skilled at creating engaging, conversational learning environments for learners of all ages and backgrounds, with a strong focus on cultural exchange and practical communication. Proven ability to adapt to diverse learner needs and deliver excellent customer support, viewing teaching as a form of customer service.
In addition to tutoring, I bring a strong foundation in customer service, virtual assistance, and business communication. With experience supporting international clients across education, e-commerce, and administration, I excel at problem-solving, handling inquiries with empathy, and ensuring client satisfaction.
Technical Skills:
Online teaching platforms: Zoom, Google Meet, Microsoft Teams
Learning management tools: Moodle, Canvas, NativeCamp
Customer support tools: Zendesk, Freshdesk, Intercom
Productivity & collaboration: Slack, Trello, Notion, Google Workspace, Microsoft Office Suite
Content creation: Canva, basic Photoshop, video subtitling and translation (Swahili/English)
Currently seeking opportunities in online tutoring or customer service, where I can leverage my global perspective, strong communication skills, and technical expertise to deliver high-quality support and learning experiences.
My name is Muletambo Mulozi, based in Zambia (open to worldwide remote roles)
My Expertise
Compliance • Risk Management • AML • Fraud Prevention • Operations • Data Entry • Physical Security Advisory (CCTV, access control, biometrics)
About Me
I am a compliance, risk management, and operations professional with proven experience in strengthening internal controls, detecting fraud, and ensuring regulatory compliance. My background combines analytical rigor with practical operations and security oversight. I’ve led teams, reduced compliance breaches, improved fraud detection, and maintained data accuracy above 98%.
Why Hire Me
I deliver measurable results: reduced fraud risks, streamlined operations, and improved compliance outcomes.
I bring cross-functional expertise across compliance, operations, and security.
I am detail-oriented, adaptable, and thrive in remote/global work environments.
Looking For:
Remote opportunities in compliance, AML, risk, fraud management, operations support, or data-driven admin work.
mmulozi@yahoo.com | 🌍 Open to remote worldwide