Adrian Olivera

Screen and shortlist candidates using internal tools and databases, headhunt for niche requirements and skill sets, and manage internal communication and stakeholder relationships.

Collaborate with HR to understand hiring needs, assess candidate skills, qualifications, and experience, and conduct preliminary interviews to gauge interest and fit.

Identify and monitor suspicious activities and transactions, ensure timely reporting of suspicious transactions, and assess SWIFT and AML reports for suspicious activities.

Handle customer requests via phone, email, and chat, provide technical support for software and apps, and guide users on software usage.

Assist customers with software usage in English and Spanish, support new accounts during the implementation process, and answer product and service questions via email ticketing system.

Anticipate and cater to customer needs, stay updated with current trends, and manage various customer requests.

Oversee front desk operations, ensure accuracy of room assignments, rates, and billing, and collaborate with departments for seamless operations.

Manage corporate accounts for Travelocity Business, update and configure the booking tool, and troubleshoot system issues.

Manage and motivate call center staff, source, interview, and filter candidates for various positions, and conduct online assessments.

Provide internal customer support and solve customer issues using IBM AS/400 software.