MidBrian Isindu

I am a dedicated Customer Service Specialist with an academic background in Food Science & Technology and over three years of hands-on experience in customer service, e-commerce, and technical support. Currently, I serve as a Customer Support Representative at Metro by T-Mobile, providing empathetic, accurate, and timely assistance through calls, emails, and chat channels — managing inquiries across multiple time zones in high-pressure, fast-paced environments.

Previously, I worked as a Customer Success Manager at TalentPop, where I represented leading e-commerce brands, fostering long-term client relationships, ensuring customer satisfaction, and delivering proactive support through voice, chat, and email channels. I specialized in simplifying complex technical information into clear, actionable solutions, resolving escalated issues, and leveraging customer feedback to drive service improvements.

Earlier in my career, as a Team Lead at KFC Kenya, I was responsible for overseeing customer service operations, promptly addressing complaints, ensuring satisfaction, and identifying business opportunities to enhance service delivery.

My career has been defined by strong problem-solving skills, clear communication, and a customer-first mindset. I am passionate about continuous improvement, collaboration, and mentoring, consistently striving to optimize operational efficiency and support the growth of my team.