MidBrian Isindu
@midbrianisindu
Food Scientist and Customer Service Expert with 2 years experience.
What I'm looking for
I am a dedicated Food Science & Technologist with a strong background in customer service, currently working as a Customer Support Representative at Metro by T-Mobile. With two years of experience in e-commerce and technical support, I have honed my skills in empathy, accuracy, and responsiveness. My role involves handling calls, emails, and chat support for clients across various time zones, showcasing my ability to adapt and excel in a fast-paced environment.
Throughout my career, I have demonstrated strong problem-solving skills and clear communication, which have been essential in simplifying complex concepts for customers. My experience as a Team Lead at KFC Kenya allowed me to ensure customer satisfaction, resolve complaints, and identify business opportunities. I am committed to enhancing efficiency and effectiveness in every task I undertake, and I thrive in collaborative settings where I can support and train new team members.
Experience
Work history, roles, and key accomplishments
Customer Rep Specialist
Metro by T-Mobile
May 2023 - Present (2 years 1 month)
Currently working as a Customer Rep Specialist, I handle calls, emails, and chat support for clients across various time zones. I focus on empathy, accuracy, and responsiveness to enhance customer satisfaction and operational efficiency.
Team Lead/Customer Experience
KFC Kenya
Feb 2021 - Feb 2022 (1 year)
Led shifts and ensured customer satisfaction by resolving complaints and identifying business opportunities. Trained new team members and informed strategies based on market trends.
Clerk
KNBS
Jan 2019 - Jan 2020 (1 year)
Provided administrative support through data collection and entry, ensuring accuracy and efficiency in processing information.
Executive Assistant
Elvoyage Inc.
Jan 2016 - Apr 2019 (3 years 3 months)
Supported executive operations through planning, copywriting, and content creation. Managed stage events and assisted in technical writing.
Education
Degrees, certifications, and relevant coursework
Chuka University
Bachelor of Food Science, Food Science
2016 - 2020
Studied Food Science, focusing on the principles of food production, preservation, and safety, along with the technological aspects of food processing and quality control.
Ware High School
KCSE
2012 - 2015
Grade: B+
Completed secondary education with a focus on general studies, achieving a B+ grade in the Kenya Certificate of Secondary Education (KCSE).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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