Open to opportunities

MidBrian Isindu

@midbrianisindu

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Food Scientist and Customer Service Expert with 2 years experience.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my food science background while enhancing customer experiences in a dynamic environment.

I am a dedicated Food Science & Technologist with a strong background in customer service, currently working as a Customer Support Representative at Metro by T-Mobile. With two years of experience in e-commerce and technical support, I have honed my skills in empathy, accuracy, and responsiveness. My role involves handling calls, emails, and chat support for clients across various time zones, showcasing my ability to adapt and excel in a fast-paced environment.

Throughout my career, I have demonstrated strong problem-solving skills and clear communication, which have been essential in simplifying complex concepts for customers. My experience as a Team Lead at KFC Kenya allowed me to ensure customer satisfaction, resolve complaints, and identify business opportunities. I am committed to enhancing efficiency and effectiveness in every task I undertake, and I thrive in collaborative settings where I can support and train new team members.

Experience

Work history, roles, and key accomplishments

Current

Customer Rep Specialist

Current

Metro by T-Mobile

May 2023 - Present (2 years 1 month)

Currently working as a Customer Rep Specialist, I handle calls, emails, and chat support for clients across various time zones. I focus on empathy, accuracy, and responsiveness to enhance customer satisfaction and operational efficiency.

Customer Support Problem Solving Communication Time Management Empathy Technical Support Teamwork Resilience

Team Lead/Customer Experience

KFC Kenya

Feb 2021 - Feb 2022 (1 year)

Led shifts and ensured customer satisfaction by resolving complaints and identifying business opportunities. Trained new team members and informed strategies based on market trends.

Customer Satisfaction Leadership Training Market Analysis Strategic Planning Digital Marketing Time Management Critical Thinking

Clerk

KNBS

Jan 2019 - Jan 2020 (1 year)

Provided administrative support through data collection and entry, ensuring accuracy and efficiency in processing information.

Data Entry Administrative Support Time Management Organizational Skills Communication Problem Solving Teamwork Technical Skills Customer Service

Executive Assistant

Elvoyage Inc.

Jan 2016 - Apr 2019 (3 years 3 months)

Supported executive operations through planning, copywriting, and content creation. Managed stage events and assisted in technical writing.

Planning Copywriting Technical Writing Content Creation Event Management Communication Organizational Skills Time Management Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

Chuka University

Bachelor of Food Science, Food Science

2016 - 2020

Studied Food Science, focusing on the principles of food production, preservation, and safety, along with the technological aspects of food processing and quality control.