MidBrian IsinduMI
Open to opportunities

MidBrian Isindu

@midbrianisindu

Food Scientist and Customer Service Expert with 2 years experience.

Kenya

What I'm looking for

I am looking for a role that allows me to leverage my food science background while enhancing customer experiences in a dynamic environment.

I am a dedicated Food Science & Technologist with a strong background in customer service, currently working as a Customer Support Representative at Metro by T-Mobile. With two years of experience in e-commerce and technical support, I have honed my skills in empathy, accuracy, and responsiveness. My role involves handling calls, emails, and chat support for clients across various time zones, showcasing my ability to adapt and excel in a fast-paced environment.

Throughout my career, I have demonstrated strong problem-solving skills and clear communication, which have been essential in simplifying complex concepts for customers. My experience as a Team Lead at KFC Kenya allowed me to ensure customer satisfaction, resolve complaints, and identify business opportunities. I am committed to enhancing efficiency and effectiveness in every task I undertake, and I thrive in collaborative settings where I can support and train new team members.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Chuka University logoCU

Chuka University

Bachelor of Food Science, Food Science

2016 - 2020

Studied Food Science, focusing on the principles of food production, preservation, and safety, along with the technological aspects of food processing and quality control.

WS

Ware High School

KCSE

2012 - 2015

Grade: B+

Completed secondary education with a focus on general studies, achieving a B+ grade in the Kenya Certificate of Secondary Education (KCSE).

Tech stack

Software and tools used professionally

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MidBrian Isindu - Customer Rep Specialist - Metro by T-Mobile | Himalayas