Open to opportunities

Xudobaxw_0110 User

@xudobaxw_0110user

I am a customer support specialist improving digital banking experiences through problem-solving and service optimization.

Tajikistan

Message

What I'm looking for

I seek a customer-focused role in digital banking or operations where I can solve product issues, improve user experience, lead teams, and grow into greater responsibility.

I am a Senior Level II remote customer support specialist with experience handling complex banking inquiries, onboarding clients, and coordinating teams to ensure high satisfaction. I proactively identify product issues and proposed a one‑click USD purchase feature that increased users and improved our bank's rating.

I bring strong analytical thinking, negotiation, and leadership from roles in banking and dispatch operations, and I prioritize clear communication, process improvement, and measurable service quality gains.

Experience

Work history, roles, and key accomplishments

Current

Senior Level II Specialist

Current

Alif Bank

Aug 2022 - Present (3 years)

Provided remote customer support resolving complex banking inquiries and proposed a one-click USD purchase feature that increased users and improved the bank's rating.

Customer Support CRM Automated Banking System (ABS)Digital Banking Problem Solving

Taxi Dispatcher

Rakhsh Taxi

May 2021 - Aug 2022 (1 year 3 months)

Coordinated taxi dispatch operations, supervised 30 operators and achieved 100% vehicle and license compliance while expanding service into additional cities and improving customer-driver policies.

Dispatch Coordination Fleet Management Regulatory Compliance Customer Service Conflict Resolution Team Leadership Time Management

Education

Degrees, certifications, and relevant coursework

Academy of Public Administration (Tajikistan)

Bachelor of Diplomacy and Politics, International Relations

2019 - 2023

Grade: A and B+

Activities and societies: Thesis: Mutual Relations between the Republic of Tajikistan and the Islamic Republic of Pakistan in the 21st century.

Completed Bachelor of Diplomacy and Politics (2019-2023) with a focus on international relations; thesis examined mutual relations between Tajikistan and Pakistan in the 21st century.