Anu Priya
@anupriya2
Product Manager | Product Operations | B2B SaaS & AI Platforms | Multi-Market | B2C | Growth & Retention
IndiaWhat I'm looking for
Product Manager & Product Operations Manager | 7+ yrs | B2B SaaS · B2C E-commerce · AI Platforms · Go to Market
Key outcomes: 45% fastAI Platforms er KYC (OCR + facial recognition), 40% AHT reduction via QMS, 20% drop-off cut & +15 NPS on MyFonts.com (4–5M MAU), 35% tech cost reduction, 23% VSAT uplift at Gartner.
Strengths: product strategy, roadmap ownership, experimentation (A/B, VWO), launch readiness, RCA, VoC synthesis, cross-functional delivery across Engineering, Legal, Compliance & Marketing.
Domains: AI/ML, identity & access, fraud prevention, e-commerce growth, enterprise B2B SaaS.
Tools: Jira · Tableau · Adobe Analytics · SQL · Figma · Miro · Power BI · Generative AI · VWO · ·Monday.com ·Google Analytics· B.E. Electronics (BIT Mesra) + MBA (IMS-BHU)
Open to: Product Manager · Product Operations Manager
Experience
Work history, roles, and key accomplishments
Reduced user drop-offs by 20% through rapid prototyping - formed data-backed hypotheses using Adobe Analytics and behavioural data, deployed experiments, analysed results, and iterated based on evidence.
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Grew NPS by 15 points by building a feedback loop where VoC data (surveys, support themes, behavioural signals) directly fed into roadmap decisions each quarter.
Lead Product Manager
Airtel International
Dec 2023 - Oct 2024 (10 months)
Led product ownership for digital CX and AI-driven platforms across 14 African markets, launching Automated KYC and QMS solutions that reduced AHT by up to 45% and increased agent productivity by 35%.
Senior Product Ops Specialist
Gartner
Nov 2021 - Dec 2023 (2 years 1 month)
Owned roadmap planning and execution for internal platforms, delivered a PI MA Tool that reduced average handling time by 20% and led cross-functional delivery to improve operational productivity.
Programmer Analyst
Cognizant
Jun 2016 - May 2019 (2 years 11 months)
Worked on mainframe corporate insurance applications, liaised with clients for development and dev-ops, and automated batch runs saving at least 1,040 man-hours per year.
Education
Degrees, certifications, and relevant coursework
Banaras Hindu University
Master of Business Administration, International Business (Marketing)
2019 - 2021
Activities and societies: Member, MASC (Management Student Committee), 2019; Finalist, HULT PRIZE BHU, 2019
Completed an MBA in International Business with a focus on Marketing from Banaras Hindu University between 2019 and 2021.
Birla Institute of Technology, Mesra
Bachelor of Engineering, Electronics and Communications Engineering
2012 - 2016
Activities and societies: Member of Technical (Mainframe) BAM & BAU Team; documented SOPs and performed knowledge transfer sessions
Completed a Bachelor of Engineering in Electronics and Communications Engineering from BIT Mesra from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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