Muletambo Mulozi

Managed the loan issuance process, ensuring KYC compliance and risk mitigation. Conducted credit reference checks and due diligence prior to loan approval. Developed process improvements to enhance efficiency and mitigate risks.

Served as AML and Compliance Officer, ensuring adherence to regulatory requirements. Reviewed issued loans for compliance with AML policies and conducted staff training on AML and fraud prevention.

Managed fraud investigations and security operations, identifying and mitigating fraud risks through system audits and developing a fraud prevention culture within the organization.

Led the Quality Assurance department, improving credit risk management and ensuring compliance with loan documentation and regulatory requirements.

Managed operations for five branches, overseeing financial and administrative functions while strengthening customer and stakeholder relationships.

Supervised operations for multiple branches, ensuring efficiency and compliance while managing workflows and customer relationships.

Oversaw branch administration and operational workflows, training staff and managing security matters.

Managed Copperbelt branches’ operations and quality control, optimizing loan issuance processes and staff performance.

Managed front office operations and foreign currency transactions, overseeing customer services and account management.

Provided teller services, handling local and foreign currency transactions while being trained in AML compliance and counterfeit detection.