Isaac Correa Araujo

Was the Customer Success Manager for a portfolio of 9+ accounts.

Upselling & Account Management:
Upsell ACV;
GMV growth;
TCO;
NPS;
Churn rate.

CRM: Salesforce

Customer support:
362 support tickets solved;
100% satisfaction score;
52 tickets solved in one-touch.

Worked as a trainee at a healthtech consulting company, focusing on business process design and improvement within the healthcare sector. Gained experience in mapping business processes and utilizing health information technology.

Collaborated with a team to develop engaging social media messaging and launched campaigns across platforms, reaching diverse audiences. Analyzed feedback and managed data for continuous improvement.

Led logistics and pre-conference preparations for events, ensuring their success. Organized and maintained the association's calendar, coordinating tasks and resolving scheduling conflicts.

Managed financial aspects of extracurricular activities, ensuring fiscal health and adherence to budgetary constraints. Developed skills in financial advising and budgeting.

Assisted in laboratory sessions, providing support to students and ensuring a conducive learning environment. Responsible for maintaining equipment and facilitating experiments.

Completed Level 2 Commerce Management Certification, focusing on advanced management principles and practices in commerce.

Completed a Front-End Immersion program focusing on web development skills including JavaScript, CSS, and HTML5.

Completed a bootcamp focused on Generative AI using AWS, covering skills in artificial intelligence systems, Amazon SageMaker, and generative AI techniques.

Completed MBA Fundamentals at LSE, focusing on essential business management principles and practices.

Completed a 68-hour course focused on Python Data Analytics, covering essential skills in data analysis and visualization using tools such as Microsoft Power BI, MongoDB, Python, and MySQL.

5 year undergraduate

Grade: 88

Activities and societies: Gained hands-on experience in data analysis and visualization using various tools.

Completed a bootcamp focused on Data Science with Python, covering essential skills and tools such as Microsoft Power BI, MongoDB, Python, and MySQL.

Erasmus program

Completed training in Microsoft Excel and VBA (Visual Basic for Applications), focusing on enhancing skills in spreadsheet management and automation.

Grade: 82/100

Activities and societies: Bilingual English competencies

Achieved a score of 82 out of 100 on the EF SET English Certificate, demonstrating proficiency at the C2 level. This certification reflects advanced English language skills suitable for professional and academic environments.

Achieved a B2 level proficiency in Spanish, demonstrating the ability to understand and communicate effectively in various contexts.

Gestion de Projet MOOC focused on project management skills including dual citizenship, agile project management, project management, and PMO (Project Management Office).