Julieth Vanessa Parra Rojas

Provided technical and commercial support for the Wix platform via inbound calls and simultaneous chats, resolving e-commerce, domain, payment, and configuration issues; achieved high CSAT and optimal AHT.

Handled inbound calls from English- and Spanish-speaking US patients and scheduled medical appointments using proprietary software, earning recognition for quality and time efficiency.

Manufactured garments per technical specifications, executed techniques like French seams and handkerchief hems, and contributed to a runway dress while managing technical specification sheets and meeting deadlines.

Advised customers on product selection and trends, highlighted product quality, and collaborated with the team to meet monthly sales targets.

Conducted outbound sales calls, updated customer databases, handled inquiries, and developed calling strategies that often exceeded daily sales goals.

Optimized store sales and invoicing processes to improve team efficiency and consistently met or exceeded sales quotas.

Provided customer assistance, managed warehouse tasks, and was promoted to store manager in recognition of strong inventory control and customer care.

Earned a Diploma in IT Systems from the Fundación Carlos Slim in 2023.

Completed a bilingual customer service program with Comfenalco and Politécnico Empresarial Colombiano in 2021.

Pursued Graphic Production coursework at INTEP in 2018; the program was not completed.

Completed secondary education at Magdalena Ortega IEMO, graduating in 2015 in La Unión, Valle.

Undertook training in judicial investigation (criminalistics) at Academia Colombiana de Educación Superior (ACES).

Completed training in industrial garment machinery operation in collaboration with Johanna Ortiz through SENA in 2023.