Looking for a job

Marylynn Muthoni

@marylynnmuthoni

Message

Proactive Project Coordinator, Executive Support and Operations Specialist driving efficiency.

Kenya

Message

What I'm looking for

I seek a role that fosters collaboration, is impactful, flexible, and offers growth opportunities. I thrive in Executive Support, Customer Service, Operations and Project Coordination roles.

A highly resourceful and detail-oriented Executive and Project Support Professional with over 6 years of experience in executive support, operations client support and project coordination across diverse sectors including international impact led organizations, startups, and consultancy. Recognized for delivering high-quality executive and organizational support and process improvements. Adept at managing competing priorities in fast-paced environments while maintaining excellent relationships with leadership, partners, and cross functional teams.

My experience spans various roles where I have successfully coordinated multiple projects, ensuring that client-specific requirements are met while adhering to budgets and timelines. I thrive on effective communication with stakeholders, providing timely updates and feedback to ensure project success.

Throughout my career, I have developed and implemented strategies that enhance operational efficiency and improve client engagement. My tenure at Nairobi Garage saw a remarkable 72% increase in sales revenue through targeted client engagement efforts. I have a keen eye for detail and a commitment to fostering strong community culture, which has led to an impressive 82% client retention rate. I am passionate about supporting Impactful initiatives and contributing to cross-functional team success.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Oxford HR East Africa Ltd

Nov 2023 - May 2024 (6 months)

Coordinated multiple recruitment projects across Africa and The UK, ensuring client-specific requirements were met and projects adhered to budgets and timelines. Communicated effectively with stakeholders, ensuring timely updates and feedback for projects.
Provided high-level executive support to senior leadership, managing calendars, scheduling meetings across UK and Africa.

Recruitment Executive Assistance International Recruitment Experience Executive Recruitment Project Coordination Client Communication Stakeholder Management Database Management Budgeting

Operations Specialist

Nairobi Garage

Mar 2023 - Oct 2023 (7 months)

Developed and implemented strategies to streamline operations and improve workflow. Led cross-functional teams, ensuring effective communication client engagement and coordination across multiple locations.

Operations Management Client Engagement Cross Functional Communication Communication Customer Relationship Management

Lead Office Administrator

Nairobi Garage

Apr 2020 - Feb 2023 (2 years 10 months)

Grew sales revenue by 72% through targeted client engagement, cross-selling, and upselling services.
Used tailor made solutions to solve customer issues and improved on product and service delivery.
Managed multiple teams across locations and ensured seamless operations.

Event Planning Community Engagement Operational Excellence Operations Management Retention Sales Growth Team Collaboration Customer Service

Office Administrator

Nairobi Garage

Sep 2019 - Mar 2020 (6 months)

Supported daily office operations, handling administrative tasks. Coordinated and tracked inventory and ensured timely delivery of office supplies and equipment for client needs and internal operations.

Administrative Support Inventory Management Database Management

Executive Assistant

ALFC Kenya

Nov 2018 - Jun 2019 (7 months)

Provided comprehensive executive and support to the Operations Manager, including travel management, calendar management, coordinating meetings, email correspondence, drafting reports, budgeting, resource management, and coordinating schedules.

Executive Support Travel Coordination Calendar Management Calendar Organization Meeting Coordination Reporting Research Slack Scheduling

Customer Service Officer

Symbio Healthcare

Aug 2016 - Nov 2018 (2 years 3 months)

Participated in business projects to offer customer-centric services during strategy formulation and implementation. Supported client onboarding and retention efforts, addressing inquiries and ensuring smooth administrative support.

Customer Service Customer Onboarding Database Management Communication

Customer Service Officer

Pixel Hub Ltd

Aug 2014 - Apr 2016 (1 year 8 months)

Created engaging social media posts that cultivated audiences, increased web presence, and enhanced brand awareness. Identified improvement areas and implemented measures to maximize customer satisfaction levels.

Social Media Management Customer Satisfaction Content Creation Brand Awareness

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Project Management

2024 -

Pursuing a Google Certificate in Project Management, focusing on essential project management skills, methodologies, and tools to effectively manage projects and teams.

Kenya Methodist University

Bachelor of Arts, Communication and Journalism

2013 - 2016

Studied Communication and Journalism with a focus on effective communication strategies, media relations, and public speaking. Developed skills in writing, research, and critical thinking, preparing for a career in various communication fields.

Kenya Methodist University

Diploma, Business Administration

2011 - 2012

Completed a Diploma in Business Administration, focusing on key business principles, management practices, and administrative skills necessary for effective business operations.