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Marylynn Muthoni

@marylynnmuthoni

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Proactive Project Coordinator and Operations Specialist driving efficiency.

Kenya

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What I'm looking for

I seek a role that fosters collaboration, is impactful, flexible, and offers growth opportunities.

I am a proactive Project Coordinator and Operations Specialist with a solid track record of streamlining operations and managing client relations. My experience spans various roles where I have successfully coordinated multiple projects, ensuring that client-specific requirements are met while adhering to budgets and timelines. I thrive on effective communication with stakeholders, providing timely updates and feedback to ensure project success.

Throughout my career, I have developed and implemented strategies that enhance operational efficiency and improve client engagement. My tenure at Nairobi Garage saw a remarkable 47% increase in sales revenue through targeted client engagement efforts. I have a keen eye for detail and a commitment to fostering strong community culture, which has led to an impressive 82% client retention rate. I am passionate about supporting Impactful initiatives and contributing to cross-functional team success.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Oxford HR East Africa Ltd

Nov 2023 - May 2024 (6 months)

Coordinated multiple projects across regions, ensuring client-specific requirements were met and projects adhered to budgets and timelines. Communicated effectively with stakeholders, ensuring timely updates and feedback for projects.

Project Coordination Client Communication Stakeholder Management Database Management Budgeting

Senior Office Administrator

Nairobi Garage

Mar 2023 - Oct 2023 (7 months)

Developed and implemented strategies to streamline operations and improve client engagement. Led cross-functional teams, ensuring effective communication between sales, logistics, and support departments.

Operations Management Client Engagement Cross Functional Communication Communication Customer Relationship Management

Lead Office Administrator

Nairobi Garage

Apr 2020 - Feb 2023 (2 years 10 months)

Planned and coordinated office events and developed action plans to increase client engagement and retention. Grew sales revenue by 47% through targeted client engagement, cross-selling, and upselling services.

Event Planning Retention Sales Growth Team Collaboration Customer Service

Office Administrator

Nairobi Garage

Sep 2019 - Mar 2020 (6 months)

Supported daily office operations, handling administrative tasks. Coordinated and tracked inventory and ensured timely delivery of office supplies and equipment for client needs and internal operations.

Administrative Support Inventory Management Database Management

Office Manager and Executive Assistant

ALFC Kenya

Nov 2018 - Jun 2019 (7 months)

Provided comprehensive administrative support to the Operations Manager, including drafting reports, budgeting, resource management, and coordinating schedules.

Administrative Support Budget Management Resource Management Market Research Event Coordination

Customer Service Officer

Symbio Healthcare

Aug 2016 - Nov 2018 (2 years 3 months)

Participated in business projects to offer customer-centric services during strategy formulation and implementation. Supported client onboarding and retention efforts, addressing inquiries and ensuring smooth administrative support.

Customer Service Customer Onboarding Database Management Communication

Customer Service Officer

Pixel Hub Ltd

Aug 2014 - Apr 2016 (1 year 8 months)

Created engaging social media posts that cultivated audiences, increased web presence, and enhanced brand awareness. Identified improvement areas and implemented measures to maximize customer satisfaction levels.

Social Media Management Customer Satisfaction Content Creation Brand Awareness

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, Project Management

2024 -

Pursuing a Google Certificate in Project Management, focusing on essential project management skills, methodologies, and tools to effectively manage projects and teams.

Kenya Methodist University

Bachelor of Arts, Communication and Journalism

2013 - 2016

Studied Communication and Journalism with a focus on effective communication strategies, media relations, and public speaking. Developed skills in writing, research, and critical thinking, preparing for a career in various communication fields.

Kenya Methodist University

Diploma, Business Administration

2011 - 2012

Completed a Diploma in Business Administration, focusing on key business principles, management practices, and administrative skills necessary for effective business operations.