Open to opportunities

Rosmary Sanchez

@rosmarysanchez

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Experienced virtual assistant specializing in customer service and administration.

Colombia

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What I'm looking for

I'm looking for a role that values efficiency and innovation, where I can leverage my skills in customer service and administrative management to contribute to team success.

Bilingual Business & International Relations professional with expertise in UX/UI design, digital marketing support, and virtual assistance. Skilled in Figma, Canva, Adobe Creative Suite, and Google Workspace, with a proven track record in designing user-centered content, organizing workflows, and supporting executives and teams in dynamic environments. Recognized for strong organizational skills, clear communication, and the ability to deliver high-quality visual assets and operational support under tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Asistente Administrativa & Atención al Cliente

Current

Freelance

Jan 2020 - Present (5 years 8 months)

Administración de agendas y correos electrónicos para clientes en tecnología y e-commerce. Optimicé flujos de trabajo, reduciendo tiempos administrativos en un 40% y mejorando la tasa de respuesta en un 35%.

Google Calendar Trello Slack Comunicación Profesional

Especialista en Experiencia del Cliente

Nubank

Jul 2021 - Jan 2024 (2 years 6 months)

Gestioné más de 50 consultas diarias, asegurando respuestas rápidas y efectivas. Reduje tiempos de resolución en un 30% y aseguré un 98% de entregas a tiempo mediante un sistema de seguimiento de pedidos.

Zendesk Google Workspace