Rosmary Sanchez

I'm a dedicated professional with extensive experience in administrative support, agenda management, and customer service in digital environments. My expertise lies in task automation, process organization, and workflow optimization, which I have successfully implemented in my previous roles.

At Nubank, I managed over 50 daily inquiries, ensuring prompt and effective responses while reducing resolution times by 30%. My commitment to excellence resulted in a 98% on-time delivery rate and a 15% decrease in recurring complaints through strategic communication and post-sale initiatives. I thrive in fast-paced settings and am passionate about enhancing operational efficiency.

As a freelance administrative assistant, I have honed my skills in managing client schedules and emails, particularly in the technology and e-commerce sectors. My efforts in workflow optimization led to a 40% reduction in administrative time and a 35% improvement in response rates. I am always eager to learn and adapt, currently pursuing certifications in web programming and UX/UI design.