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SaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
60k-150k USD
Former educator with over a decade of experience designing learning, managing programs, and helping others stay organized and motivated.
Experience
Program Manager
Burlington Area School District
Jul 2024 - Present (1 year 4 months)
Customer-focused community engagement manager with strong relationship-building skills.
Experience
Community Engagement Manager
The City of Calgary
Jan 2024 - Present (1 year 10 months)
Youth Program Organizer
Somali Canadian Society of Calgary
Jan 2021 - Nov 2023 (2 years 10 months)
Customer Service Representative
Customer engagement manager specializing in account management, cloud and endpoint security.
Experience
Customer Engagement Manager
VMware
May 2023 - Present (2 years 6 months)
Support Specialist
VMware
Sep 2022 - Apr 2023 (7 months)
Support Specialist
Tech-savvy customer engagement specialist passionate about driving meaningful interactions.
Experience
Customer Engagement Specialist III
Brightwheel
Jan 2022 - Present (3 years 10 months)
Liberty Travel Consultant
Liberty Travel
Jul 2021 - Feb 2022 (7 months)
Office Assistant
Customer service professional with a focus on client satisfaction.
Experience
Customer Engagement Specialist
Omni Cheer
Jun 2022 - Jan 2025 (2 years 7 months)
Sales Representative
Omni Cheer
Feb 2024 - Nov 2024 (9 months)
Customer support and user engagement professional with 3+ years experience.
Experience
Executive – User Engagement
WhiteHat Jr Education
Jan 2022 - Dec 2023 (1 year 11 months)
Customer Support Executive
Kochartech Pvt Ltd
Jan 2019 - Dec 2021 (2 years 11 months)
Experienced people manager specializing in communications and customer service.
Experience
Customer Engagement Team Manager
Sun King
Jul 2023 - Present (2 years 4 months)
Inbound Team Manager
Sun King
Dec 2021 - Jun 2023 (1 year 6 months)
Agent Relations Team Manager
Sun King
Community engagement professional with retail supervision and customer-focused leadership.
Experience
Community Manager
WebAble Digital
Jan 2024 - Present (1 year 10 months)
Community Engagement
Asiatic MCL
Mar 2024 - Jun 2024 (3 months)
Sales Associate
Splash Bangladesh
Results-driven client relationship officer with expertise in brand management.
Experience
Client Relationship Manager
Moovers SHL Express
Sep 2022 - Present (3 years 2 months)
Content Strategist
Content Garage
Feb 2018 - Jul 2019 (1 year 5 months)
Community Operations Associate
Customer service and telemarketing professional focused on client satisfaction.
Experience
Customer Engagement Specialist
Prime BPO
Mar 2024 - Oct 2025 (1 year 7 months)
A customer experience in e-commerce based in Indonesia with customer sense skills.
Experience
Customer Experience Supervisor
LummoSHOP
Sep 2020 - Nov 2022 (2 years 2 months)
Customer Engagement
iflix
Oct 2018 - Sep 2020 (1 year 11 months)
Customer Experience Executive focused on enhancing client engagement.
Experience
Customer Experience Executive
Hela Capital Limited
Feb 2024 - Present (1 year 9 months)
Client Liaison Officer
Bonfire Adventures
May 2021 - Dec 2023 (2 years 7 months)
Customer engagement specialist driving satisfaction, retention, and fraud prevention.
Experience
Customer Engagement Officer
Guaranty Trust Holding Company PLC
Jul 2023 - Present (2 years 4 months)
Customer Success Officer
5th Element Media Limited
Jan 2023 - Jun 2023 (5 months)
Dynamic Digital Communications Agent with a passion for customer support.
Experience
Customer Queries Agent
DMC Debt Management
Mar 2022 - Mar 2025 (3 years)
Digital Communications Agent
DMC Debt Management
Oct 2018 - Mar 2023 (4 years 5 months)
Customer Experience Manager with expertise in client engagement strategies.
Experience
Customer Experience Manager, Southeast Asia Pacific
Ferragamo Hong Kong Limited
May 2024 - Present (1 year 6 months)
Assistant Marketing Manager, Hong Kong & Macau
Ferragamo Hong Kong Limited
Apr 2018 - Present (7 years 7 months)
Proactive Community Manager passionate about engagement and relationship building.
Experience
Debt Collection Manager
Boresha Auctioneers
Aug 2022 - Present (3 years 3 months)
Customer Experience and Digital Engagement Specialist with 7+ years of experience.
Experience
Customer Support & Sales Manager
Dantellebeauty.bh
Mar 2016 - Present (9 years 8 months)
Online Marketing & Sales Manager
Nailzy.eg
Mar 2023 - May 2025 (2 years 2 months)
Customer Support Representative
Dedicated client engagement specialist with a focus on customer service.
Experience
Client Engagement Specialist
SLWM
Nov 2023 - Present (2 years)
Sales Support Representative
AdaptHealth
May 2022 - Sep 2023 (1 year 4 months)
Customer Care Representative
GEHA
Jun 2019 - May 2022 (2 years 11 months)
CRM & retention marketer driving multichannel engagement and data-led lifecycle growth.
Experience
CRM & Retention Manager
IGaming
Apr 2024 - Present (1 year 7 months)
Assistant Manager - Retention
NotifyVisitors
Jan 2021 - Apr 2024 (3 years 3 months)
Assistant Manager - Retention & Acquisition
Notifyvisitors
Curriculum Consultant & LXD
HM InspirED Innovations
Nov 2018 - Apr 2025 (6 years 5 months)
Remote Learning Consultant
Racine Unified School District
Jun 2022 - Aug 2024 (2 years 2 months)
Program Developer
Badger High School
Jul 2015 - Nov 2022 (7 years 4 months)
Community Sales and Engagement
Lake Geneva Tennis Club
Dec 2018 - Dec 2020 (2 years)
Al Harameen Style and Home Decor
Oct 2022 - Feb 2023 (4 months)
McAfee
Jan 2021 - Aug 2022 (1 year 7 months)
Customer Support Associate
Accenture
Feb 2020 - Dec 2020 (10 months)
The Concierge Group
Feb 2021 - Jul 2021 (5 months)
Travel Consultant
Liberty Travel
Feb 2018 - Oct 2020 (2 years 8 months)
Receptionist
Main Street Children’s Dentistry
Jun 2017 - Mar 2018 (9 months)
Jul 2021 - Dec 2021 (5 months)
Customer Service Executive - Collections
Sun King
Jan 2018 - Feb 2020 (2 years 1 month)
Project Manager Assistant
Africa 118
Jan 2016 - Dec 2017 (1 year 11 months)
Jan 2022 - Jul 2023 (1 year 6 months)
Workstation
Nov 2017 - Jan 2018 (2 months)
Client Relationship Manager
Roses Stores & Couture
Nov 2016 - Mar 2017 (4 months)
Account Executive
Fabelio
Nov 2017 - Oct 2018 (11 months)
Customer Relations Officer
Official Koya Concept
Jan 2022 - Dec 2022 (11 months)
Customer Service Representative
69 Entertainment Brand
Nov 2020 - Dec 2021 (1 year 1 month)
Customer Service Agent
Yellow Lyfestyle Events
Jan 2020 - Oct 2020 (9 months)
Communications Assistant, Hong Kong & Asia Pacific
Bottega Veneta Hong Kong Limited
Jul 2012 - Present (13 years 4 months)
Vodafone Ireland
Sep 2013 - Dec 2015 (2 years 3 months)
Customer Care Representative
CVS Caremark
Aug 2015 - Sep 2018 (3 years 1 month)
Custodial Worker
The University of Kansas Hospital
Aug 2012 - Oct 2015 (3 years 2 months)
Jan 2021 - Apr 2024 (3 years 3 months)
Business Delivery Executive
Indiamart Intermesh
May 2019 - Oct 2020 (1 year 5 months)