Agnes Lo

I am a dedicated Customer Experience Manager with extensive experience in the luxury retail sector, specializing in client engagement and loyalty enhancement across the Southeast Asia Pacific region. My career at Ferragamo has equipped me with the skills to lead customer experience initiatives, ensuring that every interaction is tailored to meet the unique needs of our clients. I am passionate about creating memorable experiences that not only retain customers but also foster long-term loyalty.

Throughout my tenure, I have successfully managed various client engagement events and initiatives, driving sales and enhancing brand loyalty through strategic partnerships and data-driven insights. My analytical skills allow me to monitor performance metrics effectively, ensuring that we meet and exceed our KPIs. I thrive in collaborative environments, working closely with cross-functional teams to implement best practices and optimize customer interactions.

With a strong foundation in marketing and communications, I have developed a keen understanding of customer journeys and the importance of personalized experiences. I am committed to continuous improvement and innovation in customer experience strategies, always seeking new ways to elevate the brand and engage our clientele.