Eleonora D'Amico

Strategic lead designing and optimizing customer engagement solutions across 10+ markets, defined end-to-end engagement processes and tech requirements, and secured 4 global projects through proposal development and sales enablement.

Coordinated DMCs and led Italian groups globally managing end-to-end customer experience, logistics and conflict resolution, achieving a 9.9/10 CSAT as primary on-the-ground decision-maker.

Directed global communication strategy and content initiatives, managed budgets and cross-functional teams, and drove a Lean Content Challenge that increased engagement by 209% and platform adoption by 26% YoY.

Managed moderation and engagement for Ford Italy social channels, maintained brand tone of voice and generated insights from social listening to optimize real-time interaction strategies.

Developed B2B community engagement strategies to scale regional tourism experiences, managed social media content and represented the brand at industry events to drive user acquisition.

Conducted business analysis, risk assessment and stakeholder mapping for a digital transformation project, delivering a replicable business case and market research for medium-sized cities.

Directed and trained a multicultural staff of 50+, managed daily school operations and scheduling, and led engagement initiatives and workshops to improve team performance and retention.

Completed an Executive Master in Project Management and Digital Marketing in 2023.

Earned a degree in Linguistic and Cultural Mediation, completed in 2017.