Jubair Alam Sarkar

I am a customer support and user engagement professional with over three years of experience in fast-paced tech and SaaS environments. My expertise lies in resolving customer issues through live chat, managing client relationships, and collaborating with cross-functional teams to drive business growth. I pride myself on being a strong communicator, adept at multitasking, and delivering positive customer experiences.

In my role as a Customer Support Executive at Kochartech Pvt Ltd, I assisted customers via live chat, ensuring timely resolution of queries and technical issues while maintaining high satisfaction levels. My empathetic service and ability to multitask efficiently in a fast-paced environment were key to my success. More recently, as an Executive in User Engagement at WhiteHat Jr, I built strong client relationships to drive engagement and collaborated with marketing and sales teams to enhance onboarding and conversion strategies.