Kelsey Yurek-Martinez
@kelseyyurekmartinez
Tech-savvy customer engagement specialist passionate about driving meaningful interactions.
What I'm looking for
I am a tech-savvy and highly adaptable professional thriving in dynamic environments that leverage digital platforms to drive engagement. With a strong passion for continuous growth, I excel at building relationships and connecting with people. My enthusiasm for helping others fuels my ability to understand customer needs and provide effective solutions.
Currently, I serve as a Customer Engagement Specialist III at Brightwheel, where I manage a pipeline of high-value customers and drive adoption and engagement. I have consistently exceeded revenue targets and built strong relationships with key decision-makers. My experience spans various roles in customer engagement and sales, where I have developed a keen understanding of customer needs and effective sales strategies.
With a background in travel consulting and office management, I bring a wealth of experience in enhancing customer experiences and fostering long-term loyalty. I am eager to contribute to a team that values meaningful interactions and business success, leveraging my skills to drive impactful results.
Experience
Work history, roles, and key accomplishments
Customer Engagement Specialist III
Brightwheel
Jan 2022 - Present (4 years 5 months)
Managed a pipeline of high-value customers, driving adoption and engagement. Conducted tailored sales demos and developed strategies to exceed revenue targets. Collaborated with cross-functional teams and mentored new sales reps.
Liberty Travel Consultant
Liberty Travel
Jul 2021 - Feb 2022 (7 months)
Engaged with leads to maximize conversion opportunities and exceeded sales goals. Managed client re-bookings and resolved travel disruptions while maintaining strong customer relationships.
Office Assistant
The Concierge Group
Feb 2021 - Jul 2021 (5 months)
Managed office operations, coordinated property management tasks, and developed marketing efforts. Enhanced client experience through personalized engagement.
Travel Consultant
Liberty Travel
Feb 2018 - Oct 2020 (2 years 8 months)
Planned and coordinated vacations, organized in-store events, and stayed updated on travel trends. Enhanced customer experiences through personalized service and promotions.
Receptionist
Main Street Children’s Dentistry
Jun 2017 - Mar 2018 (9 months)
Provided a welcoming first impression for clients, managed appointment scheduling, and enhanced customer experience through effective communication.
Activity Assistant & Volunteer Coordinator
Bel Air Health & Rehab
Sep 2015 - Jun 2017 (1 year 9 months)
Planned daily activities and large-scale events, managed logistics, and fostered community engagement through strong relationships with residents and volunteers.
Education
Degrees, certifications, and relevant coursework
Harford Community College
Associates Degree , General Studies
2010 - 2014
Harford Technical High School
High School Diploma , Floral Design
2006 - 2010
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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