CHIDERA PURITY EKOH-UDECHUKWU

I am an ambitious customer success and operations professional with over eight years' experience across customer engagement, programme coordination, and communications. I specialize in CRM-led outreach, targeted marketing campaigns, and event coordination to boost programme visibility and impact.

I have managed high-value accounts, delivered onboarding and training that increased adoption and upsell, and designed analytics-driven engagement flows that reduced churn and improved renewal rates. I mentor teams, resolve escalations, and lead quality-improvement initiatives to sustain high customer satisfaction.

My advocacy and policy engagement work spans youth, climate, and digital agriculture platforms at local, national, and regional levels, including panel roles and policy consultations. I combine stakeholder engagement, data analysis, and content strategy to amplify programme outcomes and inclusive participation.

I hold a B.Sc. in Applied Biology & Biotechnology and certifications in human resources and leadership, and I remain committed to measurable impact, cross-functional collaboration, and capacity building for youth and women in agriculture and development.