Jefferson Joel V

At Graceway Publishing, I manage the end-to-end customer lifecycle, from acquisition and product orientation to CRM follow-ups and retention. My outreach and relationship management generated INR 15 lakh in sales revenue.

Previously, at CFA Society India, I planned and implemented nonprofit programs across nine cities, managed budgets exceeding INR 1.5 crores, and represented the organization at more than 20 public engagements. I also managed corporate partnerships, event records, contracts, invoices, and stakeholder relationships.

At Reaching Hand and HDFC Life, I led CSR initiatives, corporate engagement, volunteer programs, and community-focused projects. I delivered 100+ employee engagement programs, managed 15+ CSR partnerships, and supported initiatives benefiting over 17,000 community members.

I'm experienced in resolving service concerns, coordinating across stakeholders, maintaining CRM pipelines, and ensuring timely follow-through. I bring a community-development perspective alongside practical skills in customer engagement, program management, reporting, and relationship management.