Mohit Mathur
@mohitmathur2
I lead data-driven customer engagement, acquisition, retention, and enterprise programs across telecom and DTH.
IndiaWhat I'm looking for
At Dish TV, I lead national customer engagement programs across a 25M+ subscriber base, using PMP-aligned governance and Python, SQL, and SAAS analytics to support acquisition, retention, and 35+ marketing campaigns. I also coordinate unified DishTV and D2H service offerings across eight internal teams and 15+ external vendors.
Previously at Reliance Jio, I delivered 15+ enterprise programs across 250+ towns, led 450+ field personnel to 125% of quarterly gross-add targets, and built KPI dashboards tracking 25+ metrics. Across Jio, Vodafone, Aircel, and other telecom organizations, I’ve driven customer lifecycle initiatives, campaign performance, VAS revenue growth, and operational improvements including ₹2.8Cr in additional revenue through out-calling process optimization.
Experience
Work history, roles, and key accomplishments
Divisional Manager – Customer Engagement
Dish TV
Jan 2025 - Present (1 year 7 months)
Leading national customer engagement programs for a subscriber base of 25M+, focusing on acquisition and retention strategies. Driving data-driven marketing campaigns and cross-functional team leadership.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management, Lucknow
Post Graduate Certificate, IT Management
2021 - 2022
Grade: 70% (Good)
Completed P.G.C. in IT Management with 70% (Good) from IIM Lucknow.
Availability
Location
IndiaAuthorized to work in
Website
mohit-mathur.comJob categories
Skills
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