Farah Hazem Ezzat
@farahhazemezzat
I build VIP client relationships, loyalty programs, and customer experiences that increase retention and repeat business.
EgyptWhat I'm looking for
At OKHTEIN, I serve VIP and high-value clients across in-store, digital, and event channels, using clienteling and CRM strategies to build loyalty and repeat business. I designed and launched the brand’s loyalty program and increased repeat business by 25% through proactive follow-ups and anticipating client needs.
I've also delivered customer excellence at FARFETCH, managing 50+ daily interactions at a 95% CSAT score and helping reduce escalated tickets by 20%. Across luxury fashion, fine jewelry, technology, real estate, and digital marketing, I bring personalized service, CRM insight, marketing collaboration, and discretion to every client journey.
Experience
Work history, roles, and key accomplishments
Senior Client Engagement Specialist
OKHTEIN
Jun 2025 - Present (1 year 2 months)
Serve as the primary point of contact for VIP and high-value clients across multiple channels, building long-term relationships and implementing clienteling strategies to strengthen loyalty and repeat business.
Education
Degrees, certifications, and relevant coursework
The American University in Cairo
Pursued higher education at The American University in Cairo, as indicated by the email domain.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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