Looking for a job

Hannah User

@hannahuser26

Sales and customer engagement specialist at Consumer Opportunity, handling outbound conversations for a subscription-based service.

Nigeria

Message

What I'm looking for

I'm seeking to bring my communication and relationship-building skills to a Sales and Customer Engagement Specialist role.

At Sheraton Lagos Hotel, I supported guest relations while handling questions, concerns, and service requests. I resolved complaints by understanding guest concerns, providing solutions, and following up to check satisfaction.

At Consumer Opportunity, I conducted outbound conversations about a subscription-based service, explained its benefits, and addressed customer questions and objections. I recorded customer interactions and follow-ups using CRM tools.

Experience

Work history, roles, and key accomplishments

Loss Prevention Supervisor

Sheraton Lagos Hotel

Jan 2002 - Dec 2023 (21 years 11 months)

Managed daily guest interactions, handled complaints, and coordinated with departments to improve guest experiences. Maintained accurate reports and documentation related to customer incidents.

Customer Engagement Complaint Resolution Active Listening Communication Skills Documentation Relationship Building

Customer Engagement / Sales Representative

Consumer Opportunity

Conducted outbound customer conversations for a subscription-based service, explained benefits, and addressed objections. Maintained customer records and follow-ups using CRM tools.

Outbound Sales Objection Handling CRM documentation Customer Engagement Follow up Management