Maggy Jagero
@maggyjagero
Customer engagement specialist driving satisfaction, loyalty, and revenue through exceptional communication and problem-solving.
KenyaWhat I'm looking for
I am a seasoned customer engagement professional with a strong track record building and nurturing long-term customer relationships for energy solutions. I excel at developing and implementing engagement strategies, resolving issues efficiently, and collaborating across teams to improve products and processes.
With deep product knowledge, empathy, and excellent communication skills, I deliver tailored solutions that drive customer satisfaction and loyalty. I am committed to continuous learning and professional growth to enhance service delivery and support organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Engagement
Sun King
Oct 2021 - Present (4 years 4 months)
Provide customer support for solar energy products, resolving inquiries and technical issues, handling billing and returns, and contributing to knowledge-base improvements to enhance satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
The Catholic University of Eastern Africa
Bachelor of Commerce, Finance
Completed a Bachelor of Commerce with a focus in Finance, graduating in 2021.
Limuru Girls High School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education in 2016.
Mbita Point International School
Kenya Certificate of Primary Education, Primary Education
Completed the Kenya Certificate of Primary Education in 2012.
Availability
Location
KenyaAuthorized to work in
Job categories
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