Sowmya Balakri
@sowmyabalakri
Customer engagement manager specializing in account management, cloud and endpoint security.
IndiaWhat I'm looking for
I am a customer-focused engagement manager with experience driving product adoption, renewal forecasting, and service delivery for global SMB and enterprise accounts.
I have worked across security and workspace platforms, supporting onboarding, incident and problem management, and escalation workflows while building reports and dashboards to surface account insights.
My background includes hands-on technical support for endpoint and cloud security products, plus experience with tools such as Power BI, ServiceNow, MVISION Insight, and SAP.
I thrive on solving complex customer challenges, improving processes, and partnering cross-functionally to deliver value, retention, and expansion.
Experience
Work history, roles, and key accomplishments
VMManage SMB accounts to onboard and drive adoption of a vendor management application, lead QBRs and escalations, and deliver reports and forecasting that support renewals and expansion.
VMEducated and supported customers on Workspace ONE, troubleshooting login and console issues, and assisted with SSL renewals while maintaining product knowledge and timely issue resolution.
MCSupport Specialist
McAfee
Jan 2021 - Aug 2022 (1 year 7 months)
Provided technical account support for McAfee security products (EPO, ENS, MVISION), assisted deployments, generated ART and survey dashboards, and supported strategic accounts.
ACHandled HR-related employee support via calls and chat, managed escalations and aged cases, performed outbound outreach, and produced operational reports (AHT, calls, tickets).
Education
Degrees, certifications, and relevant coursework
RUREVA University
Bachelor’s degree in Computer Science, Computer Science
Grade: 8.41 CGPA
Completed a Bachelor’s degree in Computer Science with a CGPA of 8.41 at REVA University.
Narayana PU College
Pre-University Course, PCMC (Physics, Chemistry, Mathematics, Commerce)
Grade: 88.67%
Completed Pre-University Course with a PCMC stream and achieved 88.67%.
Seventh Day Adventist School
ICSE, Secondary Education
Grade: 67.83%
Completed ICSE schooling with a percentage of 67.83%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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