Parth Trivedi

I’m a customer-focused SaaS engagement and inside sales professional with 2+ years across sales, support, and digital marketing. I engage prospects early, translate product value clearly, and move interest toward committed, paying customers.

In my current role as a Digital Support Specialist, I engage 50+ customers daily across chat, email, and calls, resolving issues with a 95% satisfaction rating. I translate technical features into benefit-led guidance for non-technical customers, maintain accurate CRM records, and reduce processing errors by 20% while keeping cases clean for timely follow-up.

Previously at Stylist, I drove a 20% increase in sales through consultative, needs-based selling to ~50 customers daily, converting interest into purchases. I identified each customer’s goals, handled objections, closed with confidence, and maintained a 95% customer satisfaction rate—earning repeat business and referrals.

Alongside customer work, I’ve built practical marketing-technology workflows as a Digital Marketing Freelancer—creating ManyChat automation and chatbot funnels for lead capture, FAQs, and appointment scheduling, and running Meta Ads campaigns with budgets exceeding $20,000/month. I enjoy fast-paced, performance-driven remote environments and bring a self-starting, all-hands-on-deck mindset to every team.