Glory ILUFOYE

I'm currently improving customer engagement and CRM operations at Wema Bank Plc, where I manage client profiles and support ticket logs with 100% data accuracy and no unresolved backlog.

I optimize lead-response workflows, track follow-up completion, and produce monthly CRM reports that help management identify engagement trends, unresolved inquiries, and service bottlenecks. My work has supported an 80% improvement in key KPIs while maintaining a 4-star CSAT rating.

Across banking operations, I have processed daily transactions exceeding ₦60 million with zero-error precision, completed reconciliations, and maintained audit-ready data integrity. I have also monitored five ATM terminals, supported digital-service adoption, and resolved card issuance queries.

I bring experience leading telesales engagement workflows, coordinating automated communication campaigns, and reporting database growth and conversion performance for executive decision-making. I work with Zendesk, Freshdesk, marketing automation, Excel reporting, data governance, and cross-functional service teams.