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WMCustomer service representative with strong leadership and problem-solving skills.
Experience
Customer Service Representative
Naivasha District Hospital
Jan 2020 - Aug 2020 (7 months)
Front Desk Receptionist
Nakuru County Government
Aug 2019 - Jan 2020 (5 months)
Customer Service Representative
Lake Naivasha Panorama Hotel
Sep 2018 - Jan 2019 (4 months)
BFDedicated customer service coordinator with strong leadership skills.
Experience
Customer Service Coordinator
Ryder
Jan 2024 - Present (1 year 10 months)
Radio Personality
WCGL AM 1360 AM/FM 94.7
Mar 2020 - Present (5 years 8 months)
Warehouse Lead
PT
France40k-80k USD
Customer Success Professional | Driving Adoption, Retention & Growth | Ex-Account Manager @Louis Vuitton @Cartier
Experience
Customer Success Manager
Waypoint AI
Dec 2024 - Nov 2025 (11 months)
Client Expert
NWDedicated sales lead with strong customer service and leadership skills.
Experience
Key Holder/Sales Lead
LOVISA
Jan 2024 - Apr 2025 (1 year 3 months)
Crew Member
ARBY's
Jan 2023 - Jan 2024 (1 year)
Crew Member to Supervisor
WENDY's
Feb 2021 - Jan 2023 (1 year 11 months)
ABDedicated Customer Service Representative with a passion for delivering exceptional customer experie
Experience
Customer Service Representative
Stericycle
May 2023 - Present (2 years 6 months)
Virtual Assistant
AfricaXcelerator Leadership
Dec 2022 - Mar 2023 (3 months)
Teller
Stanbic Bank Ghana Limited
Dedicated customer service specialist with extensive leadership experience.
Experience
Customer Care Specialist
Nordstrom
Jan 2019 - Dec 2023 (4 years 11 months)
Customer Service Rep/Live Verify Agent
U-Haul
Jan 2016 - Dec 2019 (3 years 11 months)
Store Supervisor
Bath & Body Works
Jan 2011 - Dec 2016 (5 years 11 months)
APCustomer experience leader driving CSAT, SLA improvements, and scalable support operations.
Experience
Director of Customer Support
Ablefy GmbH
Mar 2023 - Feb 2025 (1 year 11 months)
Team Leader Technical Support
Ablefy GmbH
Dec 2021 - Mar 2023 (1 year 3 months)
Technical Support Specialist
Ablefy GmbH
Sep 2021 - Dec 2021 (3 months)
DMDynamic leader with 8+ years in customer experience management.
Experience
BHFounder
Brazil Visa Hub
Aug 2023 - Present (2 years 3 months)
Director of Customer Experience & Operations
SG Global Group
Sep 2023 - Apr 2024 (7 months)
Professor
GWExperienced in bringing data-driven decision-making to CS, CX and CS-Ops.
Experience
COManager of CX
ComplyAdvantage
Apr 2024 - Present (1 year 7 months)
COCustomer Success Program Manager - Digital Engagement
ComplyAdvantage
Jan 2022 - Apr 2024 (2 years 3 months)
WPPassionate Customer Success & Experience Leader / World Traveler / Certified Travel Planner
Experience
Independent Travel Consultant
BALTIMORE, MD
Jul 2021 - Present (4 years 4 months)
Personal Sabbatical
BALTIMORE, MD
Jul 2022 - Feb 2023 (7 months)
OnFrontiers
NEW YORK, NY
Mar 2023 - May 2022 (-1 years 2 months)
DAResults-oriented Customer Experience Manager passionate about positive interactions.
Experience
General Manager
Chick-fil-A
May 2022 - Present (3 years 6 months)
Assistant General Manager
Jim N'Nick's BBQ
Oct 2019 - May 2022 (2 years 7 months)
Restaurant Manager
Longhorn Steakhouse
TSSeasoned leader with 12 years of experience in Customer Service Management.
Experience
Human Resources Director
Mississippi Department of Health
Aug 2022 - Present (3 years 3 months)
Dispatch Operator
Transdev Transportation (Jatran)
Oct 2019 - Jul 2022 (2 years 9 months)
AMMotivated triple major with leadership and customer service expertise.
Experience
New Student Orientation Leader
University of Nevada, Las Vegas
Mar 2025 - Aug 2025 (5 months)
Beauty Advisor
Ulta Beauty
Nov 2024 - Feb 2025 (3 months)
Co Manager
Little Caesars
Jul 2022 - Feb 2025 (2 years 7 months)
Motivated customer support professional with management experience and strong language skills.
Experience
TICustomer Support Agent
TELUS International
Feb 2024 - Mar 2025 (1 year 1 month)
Manager
Daba T SIA
Mar 2021 - Oct 2023 (2 years 7 months)
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Results-driven leader with 15+ years in learning and development.
Experience
Performance Consultant
Entelechy, Inc.
Jan 2018 - Jan 2025 (6 years 11 months)
Performance Consultant
Entelechy, Inc.
Jan 2018 - Jan 2025 (6 years 11 months)
Manager, Partner Support
Kronos Inc. (Now UKG)
Jan 2018 - Jan 2020 (1 year 11 months)
AAA customer experience in e-commerce based in Indonesia with customer sense skills.
Experience
LUCustomer Experience Supervisor
LummoSHOP
Sep 2020 - Nov 2022 (2 years 2 months)
IFCustomer Engagement
iflix
Oct 2018 - Sep 2020 (1 year 11 months)
NCDynamic professional with a proven track record in team leadership.
Experience
Customer Support Manager
Zpacks, Corp
Customer Support Manager
Ora Organic, Vital Amine Inc
Supervisor
Radial, Inc. (eBay Enterprise & GSI Commerce)
SBCustomer-focused support analyst with operational and hospitality experience, strong communication and leadership.
Experience
Support Analyst
Gameskraft Pvt Ltd
Jun 2021 - Present (4 years 5 months)
Business Partner
Rolls Mania
Jan 2019 - Jan 2021 (2 years)
Assistant Chef
Taj Seleqtions
Jan 2018 - Jan 2019 (1 year)
BCExceptional Customer Experience Manager with a decade of leadership.
Experience
Retail Planner
Keplr Vision
Jan 2023 - Present (2 years 10 months)
Area Manager & Training and Development Coordinator
Rosin Eyecare
Jan 2019 - Dec 2022 (3 years 11 months)
Regional Trainer and General Manager
DPFinance graduate with strong customer service and leadership skills.
Experience
Customer Service Representative
Bovers
May 2022 - Jan 2023 (8 months)
Mentor and Educator
DOAF Educational Services
May 2022 - Jan 2023 (8 months)
Sales Representative
Jendola Super Stores
Feb 2018 - Apr 2019 (1 year 2 months)
Ontrac
May 2023 - Feb 2024 (9 months)
Cartier
Sep 2022 - Dec 2024 (2 years 3 months)
LVClient Expert
Louis Vuitton
Feb 2019 - Sep 2022 (3 years 7 months)
Oct 2022 - Dec 2022 (2 months)
Office Assistant
Stanbic Bank Ghana Limited
Nov 2021 - Oct 2022 (11 months)
Banking Hall Ambassador
Stanbic Bank Ghana
Jul 2019 - Aug 2019 (1 month)
Travel Consultant
Invia Group
Sep 2019 - Aug 2021 (1 year 11 months)
Customer Service Specialist
Amazon Virtual Call Center
May 2018 - Aug 2019 (1 year 3 months)
Escola Conquer
Oct 2022 - Oct 2023 (1 year)
Senior Manager of Customer Experience
OLX Brasil
Jan 2022 - Mar 2023 (1 year 2 months)
Head Of Sales, Customer Success and Operations
OLX Group
Oct 2018 - Jan 2022 (3 years 3 months)
DrChrono
Baltimore, MD
Jan 2020 - Oct 2021 (1 year 9 months)
Untethered Success
Charleston, SC
Apr 2018 - Oct 2019 (1 year 6 months)
Apr 2015 - Oct 2019 (4 years 6 months)
Payroll / Garnishments Director
Mississippi Department of Rehabilitation Services
Feb 2016 - Oct 2019 (3 years 8 months)
Middle School Tutor
Catch Prep High School
Jun 2020 - Jun 2021 (1 year)
Manager, Partner Support
Kronos Inc. (Now UKG)
Jan 2018 - Jan 2019 (11 months)
Manager, Customer Engagement & Support
LogMeIn, Inc. (Now GoTo)
Mar 2014 - May 2018 (4 years 2 months)
FAAccount Executive
Fabelio
Nov 2017 - Oct 2018 (11 months)
Rosin Eyecare
Jan 2011 - Dec 2019 (8 years 11 months)
