SBSwapnil S B
@swapnilsb
Customer-focused support analyst with operational and hospitality experience, strong communication and leadership.
IndiaWhat I'm looking for
I am a customer-focused support analyst with hands-on experience in technical support, hospitality operations, and small-business ownership. At Gameskraft I resolve customer inquiries via phone and email, use call-logging systems, and follow up to ensure first-contact resolution; previously I launched and managed a fast-food service and completed hotel industry training as an assistant chef.
I bring strong communication, organisational and leadership skills, cash-handling and administrative experience, and practical IT familiarity with Microsoft Office. I am eager to leverage attention to detail and problem-solving ability in a technical role and am willing to relocate to Bengaluru, Karnataka.
Experience
Work history, roles, and key accomplishments
Support Analyst
Gameskraft Pvt Ltd
Jun 2021 - Present (4 years 3 months)
Provided first-contact resolution for customer inquiries via phone and email, used call-logging software and follow-ups to improve ticket closure rates and customer satisfaction.
Business Partner
Rolls Mania
Jan 2019 - Jan 2021 (2 years)
Launched and operated a fast-food service in Belgaum, managed daily cash operations, enforced quality standards, and built customer base through direct engagement and service improvements.
Assistant Chef
Taj Seleqtions
Jan 2018 - Jan 2019 (1 year)
Completed hotel industrial training and probationary duties as chef butcher, supporting kitchen operations and maintaining food quality in a five-star hotel environment.
Education
Degrees, certifications, and relevant coursework
Gogte College of Commerce & Science
Diploma in Hotel Management, Hotel Management
Enrolled in a Diploma in Hotel Management program (status listed as Present).
Nexus Institute of Hotel Management
Bachelor of Engineering, Industrial Engineering
2016 - 2017
Completed coursework listed as Bachelor of Engineer in Industrial Engineer for the 2016–2017 period.
Gogte Institute of Technology
2015 - 2016
Attended the Gogte Institute of Technology during 2015–2016 (program details listed without a completed degree).
Availability
Location
IndiaAuthorized to work in
Job categories
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