WMWinnie Muya
@winniemuya
Customer service representative with strong leadership and problem-solving skills.
KenyaWhat I'm looking for
I am a dedicated customer service representative with a proven track record in various roles, including team leadership and project management. My experience spans across multiple sectors, where I have honed my interpersonal skills and developed a strong work ethic. I thrive in dynamic environments and am committed to delivering exceptional service.
Throughout my career, I have demonstrated my ability to manage projects from concept to completion, ensuring that tasks are delegated effectively and feedback is provided to team members. My time at Naivasha District Hospital allowed me to showcase my leadership skills, while my roles in hospitality and government have further strengthened my customer relations abilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Naivasha District Hospital
Jan 2020 - Aug 2020 (7 months)
Acted as a team leader in group projects, managing tasks and providing feedback. Demonstrated leadership in project management and worked flexible hours, showcasing strong organizational skills.
Front Desk Receptionist
Nakuru County Government
Aug 2019 - Jan 2020 (5 months)
Managed multi-line phone systems, responded to inquiries, and trained new team members on customer service procedures. Ensured efficient routing of mail and messages.
Customer Service Representative
Lake Naivasha Panorama Hotel
Sep 2018 - Jan 2019 (4 months)
Recommended and located products based on customer requests, handled concerns, and escalated major issues. Enhanced customer retention through unique discount options.
Education
Degrees, certifications, and relevant coursework
Gangara Secondary School
KCSE
2011 - 2015
Grade: B+
Completed secondary education with a focus on general studies, achieving a grade of B+ in the Kenya Certificate of Secondary Education (KCSE).
Chania Primary School
KCPE
2001 - 2011
Grade: 326
Completed primary education, achieving a total of 326 marks in the Kenya Certificate of Primary Education (KCPE).
MUMoi University
Bachelor of Tourism Management, Tourism And Travel Management
2021 -
Studied Tourism Management with a focus on Tourism and Travel Management, gaining knowledge in various aspects of the tourism industry.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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