Open to opportunities

George Wright

@georgewright

Message

Experienced in bringing data-driven decision-making to CS, CX and CS-Ops.

United Kingdom

Message

An accomplished customer-focused and digital transformation leader with five years experience in customer success, sales, project management, and client engagement roles in high growth enterprise SaaS solutions. Experienced in bringing data-driven decision making to CS, CX and CS-Ops. Technical and analytical background, with an ability to communicate technical concepts in meetings, presentations, webinars and documentation. Passionate about ‘Big Data’, AI and innovation.

Experience

Work history, roles, and key accomplishments

Current

Manager of CX

Current

ComplyAdvantage

Apr 2024 - Present (1 year 1 month)

Leader in AI-driven fraud and anti-money laundering (AML) risk detection. Empower customers to manage financial crime and compliance obligations effectively. Lead the customer experience and digital customer success team.

AI driven fraud detection anti money laundering (AML) risk detection digital customer success financial crime management compliance obligations customer success strategy Customer Experience Management Leadership Team Management

Customer Success Program Manager - Digital Engagement

ComplyAdvantage

Jan 2022 - Apr 2024 (2 years 3 months)

Built the customer success program for scale/tech-touch customers globally. Drove product adoption, retention, and expansion through 1-many campaigns and webinars. Significantly increased NRR (and GRR), with record number graduating to the CSM-managed threshold. Identified risk signals and leading indicators of positive customer behaviour, enhancing predictability.