Open to opportunities

Ksenija Potašova

@ksenijapotaova

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Motivated customer support professional with management experience and strong language skills.

Latvia

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What I'm looking for

I seek a collaborative role in customer support or team leadership where I can apply my multilingual skills, management experience, and passion for helping customers while growing professionally.

I am a hardworking, motivated professional with management and customer support experience, able to learn quickly and stay resilient under stress. I have worked as a Manager at Daba T SIA and as a Customer Support Agent at TELUS International, developing leadership, communication, and teamwork skills.

I bring strong multilingual abilities (Russian native, English C1, Latvian C1, German B1, French A1) and proficiency with MS Office, critical thinking, and customer service. I am passionate about language learning, writing, and understanding people across cultures, and I aim to contribute these strengths to a collaborative team.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

TELUS International

Feb 2024 - Mar 2025 (1 year 1 month)

Provided customer support services handling inquiries and resolving issues, maintaining high service quality from February 2024 to March 2025.

Customer Service Communication Problem Solving Microsoft Office

Manager

Daba T SIA

Mar 2021 - Oct 2023 (2 years 7 months)

Managed operations and team activities at Daba T SIA, improving service consistency and supporting day-to-day workflow between March 2021 and October 2023.

Leadership Teamwork Communication Microsoft Office Critical Thinking