Ksenija Potašova
@ksenijapotaova
Motivated customer support professional with management experience and strong language skills.
LatviaWhat I'm looking for
I am a hardworking, motivated professional with management and customer support experience, able to learn quickly and stay resilient under stress. I have worked as a Manager at Daba T SIA and as a Customer Support Agent at TELUS International, developing leadership, communication, and teamwork skills.
I bring strong multilingual abilities (Russian native, English C1, Latvian C1, German B1, French A1) and proficiency with MS Office, critical thinking, and customer service. I am passionate about language learning, writing, and understanding people across cultures, and I aim to contribute these strengths to a collaborative team.
Experience
Work history, roles, and key accomplishments
TIProvided customer support services handling inquiries and resolving issues, maintaining high service quality from February 2024 to March 2025.
Manager
Daba T SIA
Mar 2021 - Oct 2023 (2 years 7 months)
Managed operations and team activities at Daba T SIA, improving service consistency and supporting day-to-day workflow between March 2021 and October 2023.
Education
Degrees, certifications, and relevant coursework
Riga Distance Learning Secondary School
Secondary School Diploma, Secondary Education
2022 -
Enrolled in distance secondary education at Riga Distance Learning Secondary School.
Riga Ostwald Secondary School
Secondary School Diploma, Secondary Education
2013 - 2022
Completed secondary education at Riga Ostwald Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
LatviaAuthorized to work in
Job categories
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