Margaret Green
@margaretgreen
Results-driven leader with 15+ years in learning and development.
United StatesWhat I'm looking for
I am a results-driven leader with over 15 years of experience in learning and development, including more than 9 years in management roles. My expertise lies in instructional design, project management, and team leadership. I am passionate about people, problem-solving, and creating innovative learning solutions that drive organizational success.
Throughout my career, I have spearheaded numerous internal and client projects, designing and delivering customized training programs that enhance leadership development, onboarding, and performance management. My strategic approach has led to measurable gains in workforce performance and employee satisfaction. I thrive in dynamic environments where I can lead engaging workshops and collaborate with cross-functional teams to elevate the customer experience.
As a member of the Amesbury 2030 Task Force, I am committed to driving community initiatives that foster growth and development. My dedication to continuous improvement and professional growth is reflected in my ongoing education and training in various leadership and technical skills.
Experience
Work history, roles, and key accomplishments
Performance Consultant
Entelechy, Inc.
Jan 2018 - Jan 2025 (6 years 11 months)
Spearheaded projects to design and deliver customized training programs in leadership development, onboarding, and performance management. Developed strategic solutions to improve workforce performance and created engaging instructional content for various learning formats.
Performance Consultant
Entelechy, Inc.
Jan 2018 - Jan 2025 (6 years 11 months)
Spearheaded projects to design and deliver customized training programs in leadership development, onboarding, and performance management. Developed strategic solutions to improve workforce performance and created engaging instructional content for various learning formats.
Manager, Partner Support
Kronos Inc. (Now UKG)
Jan 2018 - Jan 2020 (1 year 11 months)
Directed Technical Support Engineers, streamlined support workflows, and achieved KPIs for response and resolution times. Collaborated across teams to enhance product quality and customer experience.
Manager, Partner Support
Kronos Inc. (Now UKG)
Jan 2018 - Jan 2019 (11 months)
Directed technical support teams, streamlined workflows, and achieved KPIs for response and resolution times. Collaborated across teams to enhance product quality and customer experience.
Manager, Customer Engagement & Support
LogMeIn, Inc. (Now GoTo)
Mar 2014 - May 2018 (4 years 2 months)
Led global technical support teams, implemented tiered support strategies, and designed training programs to enhance team skills. Created KPI dashboards to monitor performance and directed integration efforts during acquisitions.
Manager, Customer Engagement & Support
LogMeIn, Inc. (Now GoTo)
Mar 2014 - Apr 2018 (4 years 1 month)
Led global technical support teams to deliver exceptional service, implemented support strategies, and designed training programs. Developed KPI dashboards to monitor performance and drove strategic improvements.
Manager, Technical Support & Customer Account Specialists
EBSCO Information Services
Oct 2010 - Mar 2014 (3 years 5 months)
Recruited and led multilingual support teams, designed onboarding and training programs, and advocated for customer needs to influence product enhancements. Established SMART objectives to drive team performance.
Manager, Technical Support & Customer Account Specialists
EBSCO Information Services
Oct 2010 - Mar 2014 (3 years 5 months)
Recruited and led multilingual support teams, designed onboarding and training programs, and advocated for customer needs. Established SMART objectives to optimize team performance.
Education
Degrees, certifications, and relevant coursework
UHUniversity of New Hampshire
Bachelor of Arts, English
B.A. in English, focusing on adult education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Interested in hiring Margaret?
You can contact Margaret and 90k+ other talented remote workers on Himalayas.
Message MargaretFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
