David da Costa Mota

Founded Brazil Visa Hub to assist individuals and companies in relocating and establishing themselves in Brazil, Mexico, USA, and Portugal. Focused on business development, company creation, and visa processes.

Led customer experience and operations strategy, including P&L management and team OKRs. Focused on optimizing customer journeys and implementing AI-driven automation for improved retention.

Served as a professor and mentor in Agile methodologies, leadership, and customer experience, guiding students in practical applications of these concepts.

Managed customer experience strategy, including P&L oversight and team performance metrics. Focused on enhancing customer satisfaction and reducing churn through optimized journeys.

Developed and executed sales and customer success strategies, managing P&L and team performance. Collaborated across departments to enhance customer service and sales processes.

Implemented omnichannel service and sales strategies, focusing on team capacity management and customer satisfaction metrics. Led recruitment and training initiatives.

Developed omnichannel service strategies and managed budget control for contact volumes. Focused on continuous improvement and employee training.

Supervised customer service teams, focusing on performance metrics and training. Managed client relationships and internal auditing processes.

Managed a portfolio of VIP customers, providing tailored technical and commercial proposals. Focused on maintaining high satisfaction levels among key clients.

Professor and Mentor in Agile Methodologies, Leadership, Customer Experience.

Guest lecturer in Postgraduate course in People Management and Organizational Happiness in the Employee Experience and Employer Branding module.