Brittany Cole

I am a dedicated Customer Experience Manager with over 10 years of experience in leading high-performing teams and enhancing customer satisfaction across various sectors, including healthcare and retail. My expertise lies in developing impactful training programs and operational strategies that drive measurable results. I excel at translating complex processes into actionable insights, ensuring that both customers and team members thrive in a supportive environment.

In my current role as a Retail Planner at Keplr Vision, I serve as the primary point of contact for over 200 optometry practices, where I focus on resolving operational issues and coordinating cross-functional updates. My collaborative approach has been recognized for building lasting relationships with clients and internal teams, ultimately enhancing the customer experience. Previously, as an Area Manager and Training and Development Coordinator at Rosin Eyecare, I established the organization’s first formal training department, significantly improving onboarding and employee retention.