Open to opportunities

Ann Boafoa

@annboafoa

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Dedicated Customer Service Representative with a passion for delivering exceptional customer experie

Ghana

Message

What I'm looking for

Seeking to leverage my expertise in customer service to contribute to a dynamic team at a leading company.

As a customer-focused and results-driven professional, I leverage my expertise in customer service to contribute to dynamic teams at leading companies. With over 2 years of experience in the retail and telecommunications industries, I possess a proven ability to handle high-volume customer interactions with professionalism and efficiency.

I am skilled in maintaining a customer-centric, empathetic mindset with excellent listening skills and the ability to create simple solutions for fast results. My experience in the banking industry has equipped me with the skills to provide exceptional customer service, handle transactions, and assist with customer queries.

I am a strong communicator with excellent written and oral communication skills, and I am proficient in Microsoft Office Suite. I am a team player with excellent leadership, research, teamwork, time management, and organizational skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Stericycle

May 2023 - Present (2 years)

Provided support through live chats, phone, and email to customers. Addressed customer concerns politely using active listening skills.

Salesforce Customer Service Microsoft Office

Virtual Assistant

AfricaXcelerator Leadership

Dec 2022 - Mar 2023 (3 months)

Provided proactive communication and effective communication, upward management, time management, and research skills. Utilized Google Drive, project management, and planning skills.

Google Drive Project Management Time Management Research Communication

Teller

Stanbic Bank Ghana Limited

Oct 2022 - Dec 2022 (2 months)

Provided a high level of customer service, offering answers and assistance with a smile to customers.

Customer Service Microsoft Office

Office Assistant

Stanbic Bank Ghana Limited

Nov 2021 - Oct 2022 (11 months)

Assisted Relationship Managers in the management of their portfolios and communicated with customers through phone calls and emails.

Customer Service Microsoft Office Communication Relationship Management

Banking Hall Ambassador

Stanbic Bank Ghana

Jul 2019 - Aug 2019 (1 month)

Assisted customers in completing various kinds of forms for their daily transactions and engaged in the selling of the bank's products.

Customer Service Sales Banking

Coordinator

Youth Arise Organization

Jun 2018 - Jun 2018 (0 months)

Undertook leadership training programs in leading teams and stakeholder engagements. Educated market women on the need to always keep their business environment clean.

Leadership Teamwork

Education

Degrees, certifications, and relevant coursework

AfricaXcelerator

Leadership Training, Leadership

2024 - 2024

Completed a leadership program focusing on proactive communication, effective communication, upward management, time management, project management, and research.

University of Ghana

Bachelor of Arts, Economics and Linguistics

2018 - 2022

Studied Macroeconomics, Microeconomics, Applied Mathematics and Statistics for Economists, Research Methods, Economy of Ghana, Morphology, Phonetics, Phonology, and Translation Theory.