Open to opportunities

Donovan Alston

@donovanalston

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Results-oriented Customer Experience Manager passionate about positive interactions.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, where I can drive operational improvements and foster a positive work culture.

I am a highly motivated Customer Experience Manager with over 15 years of experience in the food service industry. My journey has been marked by a consistent track record of improving customer satisfaction and operational excellence. At Chick-fil-A, I have successfully increased profits by an average of $100,000 annually while ensuring compliance with food quality and safety standards.

My leadership style focuses on fostering a collaborative team environment, promoting communication, and enhancing employee engagement. I believe that a positive work culture directly translates to excellent customer experiences. My previous roles at Jim N’Nick’s BBQ and Longhorn Steakhouse have equipped me with the skills to analyze service standards, manage inventory, and implement cost-saving measures effectively.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Chick-fil-A

May 2022 - Present (3 years 2 months)

Consistently increased profit by $100,000 on average yearly. Ensures compliance with Chick-fil-A's standards for food quality, safety, cleanliness, and customer service. Fosters a positive work culture by promoting teamwork, communication, and employee engagement.

Customer Service Teamwork Communication Employee Engagement Inventory Management Budgeting

Assistant General Manager

Jim N'Nick's BBQ

Oct 2019 - May 2022 (2 years 7 months)

Analyzed reports and feedback regarding service standards, cost, per-person average, systems, cleanliness, and organization. Monitored and controlled food costs, resulting in a 5% reduction in waste. Created employee engagement and excellent guest experiences by creating action plans to improve overall operations.

Cost Control Employee Engagement Customer Experience Sales Catering

Restaurant Manager

Longhorn Steakhouse

Apr 2015 - Oct 2019 (4 years 6 months)

Lowered labor cost by 10% by training employees and increasing efficiency of each team member. Successfully managed a team of 20+ employees, fostering a positive and productive work environment. Ensured proper food safety and sanitation standards to ensure guest safety.

Team Management Food Safety Training

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Business Administration, Business Administration

Completed a comprehensive curriculum focused on business principles and management strategies. Developed strong analytical and leadership skills applicable to various business environments.

Trident Technical College

Associate of Restaurant Management, Restaurant Management

Studied key aspects of restaurant operations, including food service management, hospitality, and customer relations. Gained practical knowledge in managing daily restaurant functions and ensuring customer satisfaction.