Tiaka Silas

As a seasoned leader with 12 years of experience in Customer Service Management, I have developed a strong background in providing quality service in worldwide customer service operations with integrity, responsiveness, and sensitivity to customers and employees. My expertise lies in developing strategic plans to enhance consumer experience, demonstrating strong leadership in employee relations, compliance, and process improvement initiatives.

Throughout my career, I have honed my skills in customer service, time management, computer literacy, communication skills, and leadership. I am proficient in Microsoft Excel and Word, and have a strong understanding of documentation review. My experience in human resources has equipped me with the knowledge to oversee compliance with employment laws and regulations, design and refine employee benefits programs, and provide expert guidance on complex labor relations issues.

I am a results-driven professional with a proven track record of success in training and developing employees, streamlining recruitment processes, and managing accurate payroll operations. I am committed to delivering exceptional service and driving business growth through my expertise and leadership.