Jaylyn Morales
@jaylynmorales
Dedicated customer service specialist with extensive leadership experience.
United StatesWhat I'm looking for
With over 12 years of experience in customer service, I have honed my skills in communication, problem-solving, and leadership. My journey began at Bath & Body Works, where I progressed from Sales Associate to Store Supervisor, managing teams and driving sales through effective strategies and employee development.
In my most recent role as a Customer Care Specialist at Nordstrom, I excelled in assisting customers with inquiries and technical issues, showcasing my ability to multitask and adapt in a fast-paced environment. My commitment to providing exceptional service has consistently resulted in positive customer experiences and brand loyalty.
I am passionate about creating efficient processes and fostering a collaborative team atmosphere. I thrive on challenges and am eager to contribute my expertise to a dynamic organization that values growth and innovation.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Nordstrom
Jan 2019 - Dec 2023 (4 years 11 months)
Answered incoming calls and chats to assist customers with inquiries, account setup, and troubleshooting technical issues. Assisted customers with refunds, credit card payments, and virtual sales purchases, while also managing shipping, tracking, accounts, billing, price matching, and order processing.
Customer Service Rep/Live Verify Agent
U-Haul
Jan 2016 - Dec 2019 (3 years 11 months)
Handled inbound calls and chats for customers seeking to reserve moving services, utilizing POS systems for reservations and upselling amenities. Processed payments for storage units and U-Box sales, scheduled hitch installations, and assisted with roadside assistance and rental emergencies.
Store Supervisor
Bath & Body Works
Jan 2011 - Dec 2016 (5 years 11 months)
Managed employee work schedules, audited payroll, and conducted monthly store meetings to discuss sales promotions, new products, and performance goals. Oversaw store visuals, including window and product displays, and led loss prevention efforts to deter theft and manage inventory.
Education
Degrees, certifications, and relevant coursework
Radford High School
High School Diploma, General Studies
Completed high school education and received a diploma. Developed foundational academic skills across various subjects.
Leeward Community College
College Credits, General Studies
Acquired college credits from Leeward Community College. Gained initial exposure to higher education coursework.
Availability
Location
United StatesAuthorized to work in
Job categories
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