Bernadia Fletcher
@bernadiafletcher
Dedicated customer service coordinator with strong leadership skills.
What I'm looking for
I am a passionate customer service coordinator with extensive experience in various roles, including as a radio personality and warehouse lead. My current position at Ryder has honed my organizational skills and ability to manage multiple tasks efficiently. I pride myself on my exceptional leadership abilities and my talent for de-escalating conflicts, ensuring a positive experience for both customers and team members.
Throughout my career, I have developed strong communication skills, both oral and written, which have been essential in responding to customer inquiries and managing team dynamics. My background in mass communication from Edward Waters College has further enhanced my ability to engage with diverse audiences effectively. I am committed to producing high-quality work and continuously seek opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Coordinator
Ryder
Jan 2024 - Present (1 year 7 months)
Coordinated customer service operations, including driver check-ins and managing invoices. Utilized various resources like APS, Microsoft Office, and Tech-hub to ensure efficient service delivery.
Radio Personality
WCGL AM 1360 AM/FM 94.7
Mar 2020 - Present (5 years 5 months)
Performed as an on-air announcer, promoting company sales and producing drops. Managed phone calls and emails, ensuring timely broadcast of ads and programs.
Warehouse Lead
Ontrac
May 2023 - Feb 2024 (9 months)
Facilitated warehouse operations and reviewed safety protocols with the team. Oversaw shipping and receiving, maintained inventory control records, and used an RF scanner for package management.
Education
Degrees, certifications, and relevant coursework
Edward Waters College
Bachelor of Arts, Mass Communication
2016 - 2020
Completed a Bachelor of Arts in Mass Communication. Studied various aspects of media, communication, and broadcasting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Bernadia?
You can contact Bernadia and 90k+ other talented remote workers on Himalayas.
Message BernadiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
