Dynamic professional with a proven track record in team leadership, process optimization, and customer service excellence. Strong interpersonal skills to effectively interface with all levels of employees and senior leadership. Leveraging experience in managing remote teams, implementing standard operating procedures, analyzing data, and driving operational efficiencies.
Seeking a challenging role where I can contribute my skills and expertise to achieve organizational objectives. Extensive experience in customer support, customer experience, creative problem solving, staff motivation, process improvement, SOP development, training and development, multi-task management, project management, persuasive communication, data analysis, customer management, relationship building, situational awareness, and various software platforms.