I’m looking for a role where I can build long-term relationships with clients, help them succeed with great products, and have a direct impact on retention and growth. I’m especially drawn to mission-driven teams, and companies that value both strategy and empathy in how they serve their customers.
Looking for a job
Pegah Taheri
@pegahtaheri
Customer Success Professional | Driving Adoption, Retention & Growth | Ex-Account Manager @Louis Vuitton @Cartier
FranceWhat I'm looking for
Hello! 👋
Hi, I’m Pegah — a Customer Success professional with 5+ years of client-facing experience across luxury retail and SaaS startups.
At Louis Vuitton and Cartier, I learned how to build trust with high-end clients, anticipate needs before they were voiced, and consistently exceed KPIs through empathy-driven upselling and long-term relationship management. Those years taught me the power of listening deeply and turning customer interactions into lasting loyalty.
More recently, I’ve brought that mindset into SaaS. At early-stage startups like Waypoint AI and RegSurety, I partnered with product, engineering, and support teams to improve onboarding, adoption, and retention. My work helped reduce escalations by 50%, cut resolution times by 30%, and even contributed to a $3.1M seed funding round.
What makes me unique is the combination of luxury service discipline and product-first thinking. I don’t just support customers — I help them unlock value, feel confident, and stay invested for the long term.
🔹 Fluent in English | Authorized to work in the U.S. & EU | Experienced in remote, cross-functional collaboration
Experience
Work history, roles, and key accomplishments
WA
Current
Customer Success Manager
Waypoint AI
Dec 2024 - Nov 2025 (11 months)
ed strategic B2B client relationships at an early-stage SaaS startup, increasing product adoption by 40% through targeted upsell initiatives. Developed onboarding playbooks that reduced setup time by 25% and supported a $3.1M pre-seed raise. Proactively monitored client behavior to identify adoption risks early, collaborating with Engineering to improve 90-day retention.
CA
Client Expert
Cartier
Sep 2022 - Dec 2024 (2 years 3 months)
Surpassed sales targets and earned recognition for delivering high-end, customer-focused service. Designed in-store displays that improved product visibility, optimized customer retention, and boosted sales.
Client Expert
Louis Vuitton
Feb 2019 - Sep 2022 (3 years 7 months)
Managed 200+ VIP clients, generating $2M+ in new revenue and exceeding targets by 25–30% each quarter.
Built long-term trust, achieving over 90% repeat appointment rates.
Recognized by LVMH as top West Coast advisor for client retention and revenue.
Drove upsell/cross-sell with tailored, consultative sales
Education
Degrees, certifications, and relevant coursework
SU
San Jose State University
MFA Digital Media Art, Interaction Design
Grade: 3.7 / 4.0
Studied Interaction Design at San Jose State University, focusing on digital media art. Achieved a GPA of 3.7 out of 4.0.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
FranceAuthorized to work in
United StatesSalary expectations
40k-80k USD
Social media
Job categories
Skills
Customer SuccessCustomer ExperienceCustomer Relationship ManagementCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer OnboardingCustomer InsightsCustomer FacingCustomer CommunicationsCustomer TrainingCustomer JourneyRetention StrategyUpsellingCross SellingCross Functional CollaborationSalesforceMicrosoft ExcelGoogle WorkspaceHubSpotChurnZero
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