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Pegah TaheriPT
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Pegah Taheri

@pegahtaheri

Customer Success Professional | Driving Adoption, Retention & Growth | Ex-Account Manager @Louis Vuitton @Cartier

France
Message

What I'm looking for

I’m looking for a role where I can build long-term relationships with clients, help them succeed with great products, and have a direct impact on retention and growth. I’m especially drawn to mission-driven teams, and companies that value both strategy and empathy in how they serve their customers.

Hello! 👋
Hi, I’m Pegah — a Customer Success professional with 5+ years of client-facing experience across luxury retail and SaaS startups.

At Louis Vuitton and Cartier, I learned how to build trust with high-end clients, anticipate needs before they were voiced, and consistently exceed KPIs through empathy-driven upselling and long-term relationship management. Those years taught me the power of listening deeply and turning customer interactions into lasting loyalty.

More recently, I’ve brought that mindset into SaaS. At early-stage startups like Waypoint AI and RegSurety, I partnered with product, engineering, and support teams to improve onboarding, adoption, and retention. My work helped reduce escalations by 50%, cut resolution times by 30%, and even contributed to a $3.1M seed funding round.

What makes me unique is the combination of luxury service discipline and product-first thinking. I don’t just support customers — I help them unlock value, feel confident, and stay invested for the long term.

🔹 Fluent in English | Authorized to work in the U.S. & EU | Experienced in remote, cross-functional collaboration

Experience

Work history, roles, and key accomplishments

WA
Current

Customer Success Manager

Waypoint AI

Dec 2024 - Nov 2025 (11 months)

ed strategic B2B client relationships at an early-stage SaaS startup, increasing product adoption by 40% through targeted upsell initiatives. Developed onboarding playbooks that reduced setup time by 25% and supported a $3.1M pre-seed raise. Proactively monitored client behavior to identify adoption risks early, collaborating with Engineering to improve 90-day retention.

Louis Vuitton logoLV

Client Expert

Louis Vuitton

Feb 2019 - Sep 2022 (3 years 7 months)

Managed 200+ VIP clients, generating $2M+ in new revenue and exceeding targets by 25–30% each quarter.

Built long-term trust, achieving over 90% repeat appointment rates.

Recognized by LVMH as top West Coast advisor for client retention and revenue.

Drove upsell/cross-sell with tailored, consultative sales

Education

Degrees, certifications, and relevant coursework

SU

San Jose State University

MFA Digital Media Art, Interaction Design

Grade: 3.7 / 4.0

Studied Interaction Design at San Jose State University, focusing on digital media art. Achieved a GPA of 3.7 out of 4.0.

Tech stack

Software and tools used professionally

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Pegah Taheri - Customer Success Manager - Waypoint AI | Himalayas