Senior Payroll Client Services Specialist - Italy

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews by other candidates on Glassdoor. If this job description resonates with you, we want to hear from you!

All of our positions are fully remote. You do not have to relocate to join us!

How we work

We love working async and this means you get to do your own schedule.

We empower ownership and proactivity and when in doubt default to action instead of waiting.

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a SeniorPayroll Client Services Specialist, joining our joining our Payroll Client Services team.

The Payroll Client Services Specialist at Remote is mainly focused on supporting our users and customers with Payroll related queries and also general queries. Different team members within this team, contributes to different specialized projects, to ensure we utilize the key unique skills that each member contributes.

Key responsibilities

• Act as the next point of contact for customer queries unresolved by Tier 1, ensuring prompt responses via email and timely resolution to our customers.
• Manage and resolve customer escalations promptly, joining video calls to provide expert insight and reassurance.
• Dive deep into complex Italian payroll queries.
• Champion collaboration between Payroll Operations and Payroll Client Services, making sure the tier 1 team is aware of how payroll was processed and potential issues before pay day.
• Write training materials and deliver training sessions to educate Tier 1 specialists, boosting their skills and confidence.
• Stay up-to-date with country legislation and maintain internal knowledge base.
• Ensure all client requests, from calculations to mock payslips, are met promptly and professionally.
• Foster a culture where the team is adept at finding independent solutions, optimizing the use of our extensive internal knowledge base.

About the ideal candidate:

• Deep understanding of Italian Payroll with minimum of 3 years of experience in managing payroll end-to-end, with a proficient understanding of payroll best practices.
  • Experience in French or Polish payroll is a plus.
• Analytical mindset and excellent problem-solving abilities, particularly in handling complex tickets, escalations and customer calls.
• Ability to adapt to a fast-paced, international work environment, with a focus on improving work processes and enhancing team efficiency.
• Fluent in English, comfortable with largely asynchronous work, and proficient in using collaboration tools like Slack for team communication and problem-solving.
• Demonstrated ability to mentor and support team members, coordinate with Payroll Operations for smooth payroll run handovers, and manage escalations effectively.
• It's not required to have experience working remotely, but considered a plus.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll
• Location: EMEA
• Start date: As soon as possible

Application process

1. (async) Profile review
2. Interview with recruiter
3. (async) Small challenge
4. (async) Challenge Review
5. Interview with future manager
6. Interview with Senior Manager
7. Prior employment verification check(s)
8. (async) Offer

Benefits

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.