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SRExperienced Implementation Manager with expertise in cloud-based technologies.
Experience
Lead Integrations Manager, US Region
Joor
Jan 2024 - Present (1 year 10 months)
Senior Solutions Consultant
Ware2Go
May 2022 - Present (3 years 6 months)
Technical Consultant
Kibo
Oct 2020 - Present (5 years 1 month)
Software Project Lead
Raytheon Technologies
Aug 2019 - Present (6 years 3 months)
Experienced Clinical Customer Success Manager in digital healthcare.
Experience
Nurse Consultant
Healthcare Consulting
Jan 2024 - Present (1 year 10 months)
Sr. Manager, Customer Success & Solution Design
Suture Health
Dec 2021 - Present (3 years 11 months)
I am an implementation support specialist driving SaaS integrations and operational efficiency.
Experience
Client Support Specialist
Sojo
May 2024 - Present (1 year 6 months)
Assistant Area Manager
Portoro Homes
Aug 2023 - May 2024 (9 months)
Product Support Representative
Expedia Group
May 2023 - Sep 2023 (4 months)
At present I am a senior technical support and implementation specialist in SaaS. My back ground includes various roles in technical Support tier 2
Experience
Senior Implementation Specialist
TCP Software
Sep 2024 - Present (1 year 2 months)
Senior Technical Support Representative
Contour Software
Apr 2020 - Sep 2024 (4 years 5 months)
Product Support Specialist
Project management professional specializing in enterprise HR Tech SaaS implementations and client onboarding.
Experience
KEHR Tech SaaS Project Manager
Keka
Apr 2024 - Present (1 year 7 months)
AVAssistant Project Manager
AVEVA
May 2018 - Dec 2022 (4 years 7 months)
Project Analyst
Deloitte
KKExperienced management consultant specializing in SaaS and ERP optimization.
Experience
Managing SAP Consultant
IBM Australia
May 2021 - Dec 2022 (1 year 7 months)
Senior Human Capital Consultant
Deloitte Australia
Mar 2017 - Oct 2020 (3 years 7 months)
Closed Loop Marketing IT Specialist
GlaxoSmithKline
Jan 2013 - Feb 2017 (4 years 1 month)
Operations leader and SaaS advisor driving recruitment, sales, and tech-enabled growth.
Experience
Client Acquisition Manager
Voxvibes International
Jan 2024 - Present (1 year 10 months)
Head of Talent Acquisition
Grander
Jan 2022 - Jan 2024 (2 years)
TMGeneral Manager
T-Mobile
Jan 2020 - Jan 2022 (2 years)
MWSix years’ experience in onboarding, implementation, and client relationship building.
Experience
Program/Project Manager
Idemia Identity & Security
Sep 2023 - Jan 2024 (4 months)
Implementation Manager
LeafLink
Dec 2022 - May 2023 (5 months)
Implementation Specialist II
DHL eCommerce
Dec 2020 - Dec 2022 (2 years)
LKStrategic leader with a proven track record in SaaS implementation and project/program management
Experience
Client Engagement & Implementation Manager
Bond-Pro
Feb 2024 - Present (1 year 9 months)
Technology Implementation Director
Prolucent Health
Jan 2022 - Jul 2023 (1 year 6 months)
Manager, Solutions Architecture
I am a Customer Success leader driving SaaS implementations and retention.
Experience
Manager, Customer Success & Services
Greytrix Business Solution Pvt Ltd
May 2021 - Feb 2025 (3 years 9 months)
Associate, Software Testing
A2GS Pvt Ltd
Jan 2019 - May 2020 (1 year 4 months)
Assistant Manager, Data Analyst
Sachar Gaming Pvt Ltd
Feb 2016 - Aug 2017 (1 year 6 months)
Bilingual customer success and onboarding leader specializing in hospitality SaaS and POS implementations.
Experience
Chief Operating Officer
Grupo HEMA
Jan 2025 - Present (10 months)
Fractional COO / Training Lead
Food Box
Jan 2024 - Jan 2025 (1 year)
Senior Operations Consultant
Various Restaurant Brands
KA
France120k-200k USD
I am a result driven senior account executive with more than 6 years experience in SaaS sales.
Experience
KLEnterprise account executive
Klimato
Jan 2022 - Present (3 years 10 months)
FRSkilled SaaS professional with strong technical expertise and project management.
Experience
Implementation Consultant
Unmind
Jun 2024 - Present (1 year 5 months)
Product Support Specialist
Unmind
Jun 2023 - Jun 2024 (1 year)
Customer Happiness Executive
Marshmallow
Oct 2022 - May 2023 (7 months)
HMImplementation Specialist with 5+ years in project management, translation, and linguistics.
Experience
Implementation Specialist
Q4, Inc.
Apr 2024 - Present (1 year 7 months)
Implementation Coordinator
Q4, Inc.
Oct 2022 - Apr 2024 (1 year 6 months)
Junior Project Manager
Chinolin
Nov 2019 - Jul 2022 (2 years 8 months)
ABCustomer Success & Solution Consulting specialist with 3.5+ years experience.
Experience
Lead Consultant - II
Highradius Technologies
Aug 2024 - Present (1 year 3 months)
Senior ACON - II
Highradius Technologies
Sep 2023 - Present (2 years 2 months)
Results-driven IT professional with expertise in ERP implementation and project coordination.
Experience
ERP Implementation Consultant
Ocube Services
Aug 2022 - Present (3 years 3 months)
Application Support Engineer
DMI Finance
Feb 2021 - Aug 2022 (1 year 6 months)
Project Coordinator
Bharti Airtel
Apr 2019 - Dec 2020 (1 year 8 months)
ATProject Manager specializing in SaaS integrations and global workforce solutions with Agile expertise.
Experience
GLProject Manager
Global-e
Jan 2020 - Jan 2025 (5 years)
Event Project Manager
Freelance
Jan 2015 - Jan 2020 (5 years)
Strategic technology leader driving SaaS, CRM, and customer success initiatives.
Experience
Director of Customer Success
Pathify
Feb 2021 - Jun 2025 (4 years 4 months)
EUIT Director
Embry-Riddle Aeronautical University
Jun 2020 - Feb 2021 (8 months)
EWDirector of Academic Technology
Embry-Riddle Worldwide
Jun 2013 - Jun 2020 (7 years)
Strategic Implementation Consultant with expertise in API integrations and data analysis.
Experience
Product Specialist
Loyalty Juggernaut Inc.
Nov 2024 - Present (1 year)
Lead Business Analyst
Leadsquared
Apr 2024 - Oct 2024 (6 months)
Senior Business Analyst
Leadsquared
Jun 2023 - Mar 2024 (9 months)
CSI am a bilingual Customer Success Consultant specializing in SaaS implementations.
Experience
Learning Services Project Coordinator
LearnQuest Inc.
Aug 2023 - Jan 2025 (1 year 5 months)
IT Project Coordinator
Oxford Properties Group
Sep 2021 - Nov 2022 (1 year 2 months)
Service Desk Analyst
Oxford Properties Group
Customer Success & Solutions Manager
Anelto, Inc.
Apr 2020 - Present (5 years 7 months)
Clinical Solutions & Customer Success Manager
Orb Health
Aug 2015 - Present (10 years 3 months)
Openings Coordinator
AvantStay
Apr 2022 - Nov 2022 (7 months)
Humanity Inc.
Dec 2015 - Apr 2020 (4 years 4 months)
Marketing / Administration
Avanceon Limited
May 2014 - Jan 2015 (8 months)
TPCustomer Relations Officer
Telenor Pakistan
Mar 2005 - May 2013 (8 years 2 months)
Mar 2016 - May 2018 (2 years 2 months)
Project Associate
Berkadia
Feb 2015 - Nov 2015 (9 months)
Sales Associate
Camera House
Nov 2009 - Feb 2011 (1 year 3 months)
Recruitment & Operations Manager
Arena Manpower
Jan 2018 - Jan 2020 (2 years)
Franchise Implementation Manager
Any Lab Test Now, Inc.
Feb 2020 - Sep 2020 (7 months)
Dealer Services Support
Client Command
Oct 2018 - Oct 2019 (1 year)
AgileOne
Jun 2021 - Jan 2022 (7 months)
Lead Business Analyst
Volt Consulting Group
Jan 2020 - Jul 2021 (1 year 6 months)
Implementation Consultant
Coupa Software
Jul 2017 - Jan 2020 (2 years 6 months)
Associate, Customer Support
Indiagames Disney
Jan 2013 - Feb 2016 (3 years 1 month)
Jan 2020 - Jan 2022 (2 years)
Director of Operations
Grupo Galeria
Jan 2010 - Jan 2020 (10 years)
DIField Training Consultant
DineEquity
Jan 2003 - Jan 2010 (7 years)
Business Consultant
Freelance
Mar 2019 - Present (6 years 8 months)
Account executive
Tout Pres D'ici
Jan 2019 - Dec 2021 (2 years 11 months)
ACConsultant
Auxilia Conseil
May 2018 - Dec 2018 (7 months)
Front of House
Clink261
Apr 2022 - Aug 2022 (4 months)
Customer Happiness
RebellionPay
Oct 2021 - Apr 2022 (6 months)
ACON - 1
Highradius Technologies
Jul 2022 - Present (3 years 4 months)
Associate Consultant-Intern
Highradius Technologies
Aug 2021 - Present (4 years 3 months)
Assistant Director, Learning Technologies
Volusia County Schools
Jan 2007 - Jan 2013 (6 years)
Instructional Technologist
Volusia County Schools
Jan 2002 - Jan 2007 (5 years)
Executive Business Analyst
Leadsquared
Jan 2022 - May 2023 (1 year 4 months)
Business Analyst Intern
Cuemath
Mar 2021 - Sep 2021 (6 months)
Feb 2020 - Sep 2021 (1 year 7 months)
Customer Experience Representative
Oxford Properties Group
Apr 2015 - Feb 2020 (4 years 10 months)
