Sinead Doyle

Managed multiple client projects simultaneously to meet tight deadlines. Led technical integrations including HRIS (API/SFTP), SSO, and MS Teams, supporting clients in user acceptance testing and successful product launches.

Provided high-quality level 2 support to both internal and external users, effectively meeting their needs. Led Product Enablement Sessions for new releases and enhanced user experience by developing and designing the Help Centre page.

Provided exceptional customer service via chat and email, ensuring high satisfaction rates among policyholders. Effectively resolved claims and complaints, and managed payments while facilitating deadline extensions.

Successfully managed guest check-ins and check-outs, ensuring a positive customer experience. Expertly coordinated walk-in, telephone, and online reservations to maximise occupancy and consistently achieved top sales for three consecutive months.

Attended to live chat and email requests in English and Spanish, and verified the KYC process of flagged users, working closely with Fraud. Responded to reviews on Trustpilot and App stores, and revamped the FAQs page by including new and interactive content.

Provided efficient multilingual customer service through various channels, including chat and email. Successfully managed and resolved customer queries and complaints to ensure customer satisfaction, and maintained accuracy of the customer database by regularly updating information.

Undertook advanced studies in Cultural Management, focusing on the administration and promotion of cultural institutions and projects. Developed expertise in cultural policy, arts marketing, and financial management within the cultural sector.

Completed a comprehensive Bachelor's degree in History, gaining a deep understanding of historical events, theories, and methodologies. Developed strong research, analytical, and critical thinking skills through extensive academic coursework.