Margo Waters

As a seasoned professional with six years of experience in onboarding and implementation management, I have developed a strong background in client relationship building and project execution in the B2B SaaS environment. With a proven track record of managing strategic accounts, driving change management, and developing SOPs to improve operational efficiencies, I am a highly motivated, organized, and detail-oriented individual with excellent communication, interpersonal, and creative thinking skills.

Throughout my career, I have successfully managed the end-to-end implementation of complex SaaS projects, consistently meeting deadlines and exceeding client expectations. I have also directed cross-functional teams to achieve strategic goals, enhancing operational efficiencies and driving project success through effective communication, risk management, and process optimization.

With a strong focus on process optimization and SOP development, I have refined and updated standard operating procedures across multiple roles, leading to improved data capture, streamlined workflows, and increased customer satisfaction. I am confident in my ability to analyze data, develop strategies, and provide solutions to complex problems, making me a valuable asset to any organization.