Rachele Garcia
@rachelegarcia
I am an implementation support specialist driving SaaS integrations and operational efficiency.
What I'm looking for
I am an implementation support specialist experienced in managing SaaS implementations, troubleshooting integrations, and coordinating cross-functional teams to deliver scalable solutions.
I have supported 500+ B2B clients with a 98% satisfaction rate, validated 1,000+ listings daily to prevent sync errors, and led 40+ PMS migrations while resolving integration issues with product and engineering partners. I also supported 1,000+ Vrbo partners with a 92% satisfaction rate, improved testing workflows to reduce resolution time by 20%, and increased operational efficiency by 30% in past roles.
I am eager to leverage my background in implementation support, onboarding, and operations to drive measurable results in a collaborative SaaS environment and continue growing my technical and leadership skills.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Sojo
May 2024 - Present (1 year 4 months)
Support 500+ B2B clients with billing, onboarding, and Jira escalations, maintaining 98% satisfaction and improving retention; validate 1,000+ listings daily and led 40+ PMS migrations to resolve integration issues.
Assistant Area Manager
Portoro Homes
Aug 2023 - May 2024 (9 months)
Coordinated repairs and cleaning for 50+ homes, maintaining a 4.9+ guest rating; onboarded 10+ homes and managed 50+ proactive maintenance tasks weekly to minimize downtime.
Product Support Representative
Expedia Group
May 2023 - Sep 2023 (4 months)
Supported 1,000+ Vrbo partners by resolving complex API issues with a 92% satisfaction rate; documented 30+ support cases daily in Salesforce and optimized testing to cut resolution time by 20%.
Openings Coordinator
AvantStay
Apr 2022 - Nov 2022 (7 months)
Managed onboarding and vendor coordination to launch projects within 3 days, increasing operational efficiency by 30% and ensuring 100% property compliance through inspections and Matterport reviews.
Education
Degrees, certifications, and relevant coursework
Liberty University
Bachelor of Science, Interdisciplinary Studies
Earned a Bachelor of Science in Interdisciplinary Studies from Liberty University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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