Himalayas logo
RG
Open to opportunities

Rachele Garcia

@rachelegarcia

I am an implementation support specialist driving SaaS integrations and operational efficiency.

United States
Message

What I'm looking for

I seek an implementation support role at a collaborative SaaS company where I can improve onboarding, optimize integrations, reduce errors, and scale processes while growing technically and as a leader.

I am an implementation support specialist experienced in managing SaaS implementations, troubleshooting integrations, and coordinating cross-functional teams to deliver scalable solutions.

I have supported 500+ B2B clients with a 98% satisfaction rate, validated 1,000+ listings daily to prevent sync errors, and led 40+ PMS migrations while resolving integration issues with product and engineering partners. I also supported 1,000+ Vrbo partners with a 92% satisfaction rate, improved testing workflows to reduce resolution time by 20%, and increased operational efficiency by 30% in past roles.

I am eager to leverage my background in implementation support, onboarding, and operations to drive measurable results in a collaborative SaaS environment and continue growing my technical and leadership skills.

Experience

Work history, roles, and key accomplishments

SO
Current

Client Support Specialist

Sojo

May 2024 - Present (1 year 4 months)

Support 500+ B2B clients with billing, onboarding, and Jira escalations, maintaining 98% satisfaction and improving retention; validate 1,000+ listings daily and led 40+ PMS migrations to resolve integration issues.

Education

Degrees, certifications, and relevant coursework

Liberty University logoLU

Liberty University

Bachelor of Science, Interdisciplinary Studies

Earned a Bachelor of Science in Interdisciplinary Studies from Liberty University.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Rachele Garcia - Client Support Specialist - Sojo | Himalayas