Open to opportunities

Rachele Garcia

@rachelegarcia

Message

I am an implementation support specialist driving SaaS integrations and operational efficiency.

United States

Message

What I'm looking for

I seek an implementation support role at a collaborative SaaS company where I can improve onboarding, optimize integrations, reduce errors, and scale processes while growing technically and as a leader.

I am an implementation support specialist experienced in managing SaaS implementations, troubleshooting integrations, and coordinating cross-functional teams to deliver scalable solutions.

I have supported 500+ B2B clients with a 98% satisfaction rate, validated 1,000+ listings daily to prevent sync errors, and led 40+ PMS migrations while resolving integration issues with product and engineering partners. I also supported 1,000+ Vrbo partners with a 92% satisfaction rate, improved testing workflows to reduce resolution time by 20%, and increased operational efficiency by 30% in past roles.

I am eager to leverage my background in implementation support, onboarding, and operations to drive measurable results in a collaborative SaaS environment and continue growing my technical and leadership skills.

Experience

Work history, roles, and key accomplishments

Current

Client Support Specialist

Current

Sojo

May 2024 - Present (2 years 1 month)

Support 500+ B2B clients with billing, onboarding, and Jira escalations, maintaining 98% satisfaction and improving retention; validate 1,000+ listings daily and led 40+ PMS migrations to resolve integration issues.

SaaS Implementation Jira Excel Data Validation Billing Onboarding PMS Migrations

Assistant Area Manager

Portoro Homes

Aug 2023 - May 2024 (9 months)

Coordinated repairs and cleaning for 50+ homes, maintaining a 4.9+ guest rating; onboarded 10+ homes and managed 50+ proactive maintenance tasks weekly to minimize downtime.

Property Management Maintenance Scheduling Onboarding Operations Excel Supply Chain Customer Experience

Product Support Representative

Expedia Group

May 2023 - Sep 2023 (4 months)

Supported 1,000+ Vrbo partners by resolving complex API issues with a 92% satisfaction rate; documented 30+ support cases daily in Salesforce and optimized testing to cut resolution time by 20%.

Salesforce Software Testing Partner Support Documentation Process Improvement Jira

Openings Coordinator

AvantStay

Apr 2022 - Nov 2022 (7 months)

Managed onboarding and vendor coordination to launch projects within 3 days, increasing operational efficiency by 30% and ensuring 100% property compliance through inspections and Matterport reviews.

Onboarding Vendor Management Process Automation Compliance Matterport Process Improvement Asana