Open to opportunities

Ryan Theunissen

@ryantheunissen

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Results-driven professional with 16+ years in SaaS solutions.

South Africa

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and offers opportunities to optimize business processes.

I am a results-driven professional with over 16 years of experience in SaaS solutions, business management, and property administration. My expertise lies in optimizing financial operations, leading teams, and streamlining workflows to drive efficiency. I have a proven track record in SaaS implementation, data migration, and system integrations that enhance business performance.

Throughout my career, I have specialized in process automation, compliance, and dispute resolution across various industries. My recent roles have involved consulting in property management and SaaS support, where I have successfully improved operational efficiencies and client success through effective system implementations and financial workflow enhancements. I am dedicated to continuous learning and growth, always striving to deliver quality outcomes.

Experience

Work history, roles, and key accomplishments

Current

Freelance Consultant

Current

Self Employed

Jan 2025 - Present (4 months)

Providing consulting services in property management and SaaS solutions, specializing in system implementations and financial workflow improvements. Focused on optimizing business processes and enhancing client success through software migrations and automation.

SaaS Solutions Property Management Process Optimization

Current

eXpert Care Concierge

Current

eXp Realty

Nov 2024 - Present (6 months)

Served as the first point of contact for agent support in a cloud-based environment, assisting with compliance, onboarding, and technical support. Collaborated with teams to streamline operations and improve service delivery.

FICA Compliance Onboarding Technical Support

Customer Support Agent

Blocks Online

Jan 2025 - Jan 2025 (0 months)

Provided remote consultancy for Community Management Solutions, assisting in client onboarding and data migration. Delivered training sessions and technical support to enhance SaaS adoption.

Customer Support Data Migration Community Management Training Technical Support

Co-Founder / CFO

Blue Sky - Tech & Hosting Solutions

Oct 2014 - Dec 2016 (2 years 2 months)

Oversaw financial management and strategic marketing for an online tech business. Managed budgeting, bookkeeping, and contributed to website setup and social media campaigns.

Financial Management Strategic Marketing Budgeting Bookkeeping

Onboarding, Migration and Training Specialist

Jericho Holdings

Oct 2023 - Jan 2024 (3 months)

Facilitated client onboarding for a Community Management Solution, ensuring accurate data migration and system setup. Delivered training and provided technical support to enhance software adoption.

Onboarding Data Migration Training Technical Support Community Management

Regional Rental Manager

Burgmann Property Letting

Apr 2008 - Sep 2023 (15 years 5 months)

Managed property portfolios and facilitated communication between departments. Developed training programs on legislative topics and led marketing initiatives to drive business growth.

Property Management Training Development Communication

Project Manager

Hybrid Nutrition

Aug 2012 - Jul 2013 (11 months)

Managed website operations and inventory oversight while negotiating with suppliers. Focused on sales representation and client inquiries to ensure exceptional customer service.

Project Management Customer Service

Accounts Administrator

J. Vermooten (CA) SA

Nov 2007 - Mar 2008 (4 months)

Analyzed financial data to support decision-making and strategic planning. Assisted in audits and prepared tax documentation while handling administrative tasks.

Financial Analysis Auditing Tax Documentation Strategic Planning Administrative Support

Education

Degrees, certifications, and relevant coursework

Property Practitioners Regulatory Authority

NQF4 Certificate, Property Management

2022 - 2022

Achieved NQF4 Certificate as a Professional Practitioner, enhancing qualifications in property management.

University of Cape Town

Diploma, Property Management

2009 - 2009

Completed a Diploma in Sectional Title Scheme Management, covering essential topics like South African Law and Financial Management.

CTI Education Group

Bachelor of Arts (Honors), Business Administration

2007 - 2009

Pursued a Bachelor of Arts (Honors) in Business Administration, focusing on key modules such as Business Communication, Management, and Financial Control.