Sheila Whatley
@sheilawhatley
Experienced Clinical Customer Success Manager in digital healthcare.
What I'm looking for
I am a Licensed Nurse with over 20 years of nursing experience and more than 15 years in healthcare SaaS and digital health. My career has been dedicated to leading remote patient monitoring and Hospital-to-Home implementations, ensuring that clinical workflows are optimized for both providers and patients. I pride myself on being a trusted partner to front-line staff and executive leadership, driving adoption and retention through effective training and solution design.
Throughout my career, I have collaborated with cross-functional teams, including product, sales, engineering, and data, to deliver impactful clinical outcomes. My expertise in clinical workflow design, interoperability, and data exchange has allowed me to create tailored solutions that align with care delivery goals. I am passionate about leveraging my nursing background to enhance digital health initiatives and improve patient care.
Experience
Work history, roles, and key accomplishments
Nurse Consultant
Healthcare Consulting
Jan 2024 - Present (1 year 6 months)
Advised healthcare SaaS and provider organizations on clinical workflow design and mapping, digital implementation support, and post-launch optimization strategies. Conducted compliance reviews for CMS-aligned programs, advising on billing readiness, ICD documentation, and HIPAA compliance.
Sr. Manager, Customer Success & Solution Design
Suture Health
Dec 2021 - Present (3 years 7 months)
Led end-to-end implementation support for Remote Patient Monitoring (RPM) and Hospital-to-Home SaaS solutions, facilitating client kickoff sessions and conducting workflow discovery. Translated clinical and operational requirements into configurable, tech-enabled solutions by collaborating with product, engineering, and clinical teams.
Customer Success & Solutions Manager
Anelto, Inc.
Apr 2020 - Present (5 years 3 months)
Acted as primary liaison for clients to resolve client issues and foster long-term adoption, leading client onboarding and post-launch optimization for remote care SaaS solution platforms. Developed clinical playbooks and SOPs tailored for remote monitoring care coordination across chronic and behavioral health populations.
Clinical Solutions & Customer Success Manager
Orb Health
Aug 2015 - Present (9 years 11 months)
Served as the SME and primary clinical point of contact for clients for RPM, CCM, BH, and Hospital-to-Home SaaS solutions, ensuring rapid onboarding, issue resolution, and long-term satisfaction. Managed full-cycle implementation and onboarding for various SaaS programs across enterprise clients.
Education
Degrees, certifications, and relevant coursework
Unknown
Licensed Nurse, Nursing
Grade: 4.0
Graduated with honors, achieving a perfect 4.0 GPA in both clinical and theoretical studies. Completed comprehensive training to become a licensed nurse.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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