Open to opportunities

Sheila Whatley

@sheilawhatley

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Experienced Clinical Customer Success Manager in digital healthcare.

United States

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What I'm looking for

I seek a challenging role in healthcare that leverages my nursing expertise and digital health experience.

I am a Licensed Nurse with over 20 years of nursing experience and more than 15 years in healthcare SaaS and digital health. My career has been dedicated to leading remote patient monitoring and Hospital-to-Home implementations, ensuring that clinical workflows are optimized for both providers and patients. I pride myself on being a trusted partner to front-line staff and executive leadership, driving adoption and retention through effective training and solution design.

Throughout my career, I have collaborated with cross-functional teams, including product, sales, engineering, and data, to deliver impactful clinical outcomes. My expertise in clinical workflow design, interoperability, and data exchange has allowed me to create tailored solutions that align with care delivery goals. I am passionate about leveraging my nursing background to enhance digital health initiatives and improve patient care.

Experience

Work history, roles, and key accomplishments

Nurse Consultant

Healthcare Consulting

Jan 2024 - Present (1 year 6 months)

Advised healthcare SaaS and provider organizations on clinical workflow design and mapping, digital implementation support, and post-launch optimization strategies. Conducted compliance reviews for CMS-aligned programs, advising on billing readiness, ICD documentation, and HIPAA compliance.

Clinical Workflow Mapping HIPAA)

Sr. Manager, Customer Success & Solution Design

Suture Health

Dec 2021 - Present (3 years 7 months)

Led end-to-end implementation support for Remote Patient Monitoring (RPM) and Hospital-to-Home SaaS solutions, facilitating client kickoff sessions and conducting workflow discovery. Translated clinical and operational requirements into configurable, tech-enabled solutions by collaborating with product, engineering, and clinical teams.

Remote Monitoring SaaS Implementation EHR Integration Agile Methodologies UAT HL7 FHIR Project Management ROI Reporting

Customer Success & Solutions Manager

Anelto, Inc.

Apr 2020 - Present (5 years 3 months)

Acted as primary liaison for clients to resolve client issues and foster long-term adoption, leading client onboarding and post-launch optimization for remote care SaaS solution platforms. Developed clinical playbooks and SOPs tailored for remote monitoring care coordination across chronic and behavioral health populations.

Clinical Playbooks SOP Development Solution Design EHR Integration User Experience

Clinical Solutions & Customer Success Manager

Orb Health

Aug 2015 - Present (9 years 11 months)

Served as the SME and primary clinical point of contact for clients for RPM, CCM, BH, and Hospital-to-Home SaaS solutions, ensuring rapid onboarding, issue resolution, and long-term satisfaction. Managed full-cycle implementation and onboarding for various SaaS programs across enterprise clients.

SME rpm Hospital To Home SaaS Implementation Management SOP Development Solution Design EMR Interface Setup FHIR HL7 APIs Project Coordination

Education

Degrees, certifications, and relevant coursework

Unknown

Licensed Nurse, Nursing

Grade: 4.0

Graduated with honors, achieving a perfect 4.0 GPA in both clinical and theoretical studies. Completed comprehensive training to become a licensed nurse.