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arkadip banerjee

@arkadipbanerjee

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Customer Success & Solution Consulting specialist with 3.5+ years experience.

India

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What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

I am a Customer Success and Solution Consulting specialist with over 3.5 years of experience in transforming enterprise SaaS implementations into long-term client success stories. My expertise lies in streamlining complex Order-to-Cash workflows and unlocking measurable value through data-driven adoption strategies and scalable ERP-integrated solutions. I am known for bridging business needs with technical delivery, ensuring stakeholder alignment and effective product feedback loops.

At Highradius Technologies, I have successfully managed multiple enterprise accounts across North America and EMEA, overseeing significant annual recurring revenue and achieving high client retention rates. My contributions have led to substantial upsell revenue and improved customer satisfaction scores. I take pride in my ability to lead cross-functional teams, develop comprehensive documentation, and implement proactive strategies that enhance operational efficiency and client success.

Experience

Work history, roles, and key accomplishments

Current

Lead Consultant - II

Current

Highradius Technologies

Aug 2024 - Present (11 months)

Spearheaded requirement gathering and design workshops for 6 end-to-end enterprise O2C implementations, ensuring strict adherence to SOW, contractual deliverables, and budget compliance. Managed 8+ enterprise accounts across NA and EMEA, overseeing $3M+ in ARR and 92%+ client retention through strategic success planning and adoption enablement.

SaaS Implementation Customer Success Stakeholder Management Product Enhancement Team Leadership Documentation CSAT Risk Mitigation Upselling

Senior ACON - II

Highradius Technologies

Sep 2023 - Present (1 year 10 months)

Independently led 3 multi-region end-to-end implementations for clients across EMEA and NA, ensuring on-time delivery and alignment with business objectives. Resolved 95% of customer queries within SLA timelines by establishing a cross-functional escalation matrix and leading weekly syncs.

Implementation Lead Value Realization Training Delivery User Adoption Cross Selling

ACON - 1

Highradius Technologies

Jul 2022 - Present (3 years)

Delivered quality system configuration by aligning technical setup with client business processes and functional requirements. Performed debugging, root cause analysis, and issue resolution during testing and post-go-live, ensuring system stability and customer satisfaction.

System Configuration Technical Alignment Debugging Root Cause Analysis

Associate Consultant-Intern

Highradius Technologies

Aug 2021 - Present (3 years 11 months)

Implemented an end-to-end Deduction Management project for a mid-market client, achieving 58% system automation. Gained expertise in cloud-based O2C automation, SQL reporting, and B2B financial processes, enhancing client relationships and process efficiency.

Deduction Management Automation Client Relationship Management

Education

Degrees, certifications, and relevant coursework

Narula Institute Of Technology

Bachelor of Engineering, Electrical Engineering

Studied Electrical Engineering at Narula Institute of Technology. The curriculum covered core concepts and practical applications in the field.

Tripura Institute of Technology

Diploma of Engineering, Electrical Engineering

Completed a Diploma in Electrical Engineering at Tripura Institute of Technology. Gained foundational knowledge and practical skills in electrical systems.