arkadip banerjee
@arkadipbanerjee
Customer Success & Solution Consulting specialist with 3.5+ years experience.
What I'm looking for
I am a Customer Success and Solution Consulting specialist with over 3.5 years of experience in transforming enterprise SaaS implementations into long-term client success stories. My expertise lies in streamlining complex Order-to-Cash workflows and unlocking measurable value through data-driven adoption strategies and scalable ERP-integrated solutions. I am known for bridging business needs with technical delivery, ensuring stakeholder alignment and effective product feedback loops.
At Highradius Technologies, I have successfully managed multiple enterprise accounts across North America and EMEA, overseeing significant annual recurring revenue and achieving high client retention rates. My contributions have led to substantial upsell revenue and improved customer satisfaction scores. I take pride in my ability to lead cross-functional teams, develop comprehensive documentation, and implement proactive strategies that enhance operational efficiency and client success.
Experience
Work history, roles, and key accomplishments
Lead Consultant - II
Highradius Technologies
Aug 2024 - Present (11 months)
Spearheaded requirement gathering and design workshops for 6 end-to-end enterprise O2C implementations, ensuring strict adherence to SOW, contractual deliverables, and budget compliance. Managed 8+ enterprise accounts across NA and EMEA, overseeing $3M+ in ARR and 92%+ client retention through strategic success planning and adoption enablement.
Senior ACON - II
Highradius Technologies
Sep 2023 - Present (1 year 10 months)
Independently led 3 multi-region end-to-end implementations for clients across EMEA and NA, ensuring on-time delivery and alignment with business objectives. Resolved 95% of customer queries within SLA timelines by establishing a cross-functional escalation matrix and leading weekly syncs.
ACON - 1
Highradius Technologies
Jul 2022 - Present (3 years)
Delivered quality system configuration by aligning technical setup with client business processes and functional requirements. Performed debugging, root cause analysis, and issue resolution during testing and post-go-live, ensuring system stability and customer satisfaction.
Associate Consultant-Intern
Highradius Technologies
Aug 2021 - Present (3 years 11 months)
Implemented an end-to-end Deduction Management project for a mid-market client, achieving 58% system automation. Gained expertise in cloud-based O2C automation, SQL reporting, and B2B financial processes, enhancing client relationships and process efficiency.
Education
Degrees, certifications, and relevant coursework
Narula Institute Of Technology
Bachelor of Engineering, Electrical Engineering
Studied Electrical Engineering at Narula Institute of Technology. The curriculum covered core concepts and practical applications in the field.
Tripura Institute of Technology
Diploma of Engineering, Electrical Engineering
Completed a Diploma in Electrical Engineering at Tripura Institute of Technology. Gained foundational knowledge and practical skills in electrical systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring arkadip?
You can contact arkadip and 90k+ other talented remote workers on Himalayas.
Message arkadipFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
