David Newman
@davidnewman1
Operations & implementation leader driving scalable SaaS and AI-enabled solutions.
United StatesWhat I'm looking for
I am an Operations and Implementation leader with 10+ years scaling SaaS and enterprise organizations, focused on driving product adoption, building data-informed operations, and reducing onboarding time through automation and standardized frameworks. I have led global teams, built international BPO operations, and partnered with product and executive leadership to align AI innovation with operational strategy.
My background spans healthcare and financial services with demonstrated results: reducing onboarding time by 65%, cutting a 400-customer backlog by 75%, managing $10M+ ARR and 1,500+ implementations annually, and improving platform adoption and retention through process redesign, enablement, and performance frameworks.
Experience
Work history, roles, and key accomplishments
Director, Implementation & Customer Experience
Peerlogic
Feb 2024 - Present (1 year 9 months)
Serve as frontline leader for AI-powered product rollouts, aligning product and executive strategy to ensure scalability and client impact; reduced customer onboarding time by 65% through automation and standardized frameworks.
Director, Implementation Services
RevolutionParts
Aug 2022 - Apr 2023 (8 months)
Built and led international BPO operations in the Philippines, reducing a 400-customer backlog by 75% and cutting onboarding time by 15% through SOP refinement and data-driven prioritization.
Senior Manager, Implementation Services
TriNet
Feb 2020 - Aug 2022 (2 years 6 months)
Directed a global team of 30+ delivering SaaS HR/payroll services, managed $10M+ ARR and 1,500+ implementations annually while doubling CSAT and driving automation that cut project completion time by 20%.
Senior Implementation Manager
Zenefits
Feb 2016 - Feb 2020 (4 years)
Promoted to Senior IM after driving 95% client retention and top NPS; managed a $17M ARR deployment for the Biden Presidential Campaign and led 1,500+ SaaS implementations with high retention.
Implementation Manager
Zenefits
Dec 2014 - Feb 2016 (1 year 2 months)
Developed and delivered cross-departmental training for 100+ employees and mentored 15+ Implementation Specialists, improving onboarding efficiency and earning a Core Value Award for leadership.
HCM Migration Project Manager
PrimeLending
Oct 2012 - Jun 2014 (1 year 8 months)
Managed HCM migration projects across client services, coordinating cross-functional teams to ensure successful transitions and minimal disruption to payroll and HR operations.
Customer Service Team Lead
First Citizens Bank
Jul 2009 - Oct 2012 (3 years 3 months)
Led a customer service team, driving customer-centric improvements and collaborative culture to enhance service delivery and team performance.
Education
Degrees, certifications, and relevant coursework
DUDeVry University
Master of Business Administration, Business Administration
Completed coursework for MBA in Business Administration.
Pfeiffer University
Master of Science, Human Resource Management
Earned M.S. in Human Resource Management.
UCUniversity of North Carolina
Bachelor of Science, Business Administration
Completed B.S. in Business Administration.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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